Short YouTube conversation (Chrissy Myers and another speaker) advising clients that it’s acceptable not to have all answers when seeking help; emphasizes coachability, honesty about unknowns, and reassurance during the implementation process. The speaker prefers clients admit uncertainty rather than invent solutions.
When I have conversations with clients or prospects, I usually say, you know, we don't expect you to have everything figured out. If you did, why would you call us?
Exactly.
And if you, if you are calling us and you've got it all figured out, then you're probably not going to be coachable. Oftentimes I feel like when we. I introduce them to the implementation process, there's a little bit of intimidation around. Oh, well, we don't know where all of our stuff is. I'm like, that's okay. We'd much prefer that you say we don't know, then you make something up.
Well, and I'd rather them say we haven't done this in the past and create something for them that's compliant and in the best practice mode than to have them give me a piece of paper that could get them in a tremendous amount of trouble. And they've issued it to 20 employees. So I always tell them, it's okay, I'm fine. If you don't have this or if you can't lay your hands on it, that's fine, you can always send it to me. Yeah, I just would like to. This is my fact finding mission to try and figure out where you are so we can help you get to where you need to be. You wouldn't have called us if you didn't know that you may have some deficiencies in places. So that's what we're here to do. We're here to find those deficiencies and get you compliant and get your employees to a place where they know what to expect when they come into the office every day.
