What Are You Doing to Make You and Your Company Better?

4 May 2025 · 1 min

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This is a short transcript excerpt from a YouTube interview titled "What Are You Doing to Make You and Your Company Better?" (host: Chrissy Myers). In this segment the guest emphasizes using technology—particularly communication platforms—to enable team members to deliver strong customer service. The guest highlights common homeowner complaints when working with contractors (poor communication, unreachable staff, uncertainty about arrivals/departures) and states the goal of being the contractor with the best client communication.

Chapters

So what are some things that you're looking at right now and kind of diving into to kind of make yourself a better business leader and build a better business?
Yeah, I mean, I think, you know, the big one that comes to mind is how do we better utilize technology to put our team members into positions to do like the customer service stuff as well as possible. So whether that's, you know, typically that's going to be through like communication type platforms. I think one of the biggest complaints that most homeowners have when they're working with a contractor all kind of comes somewhere around communication. Can't get a hold of somebody, don't know what's going on. They were here or they left, I don't know where they went, things like that. And those are all things that we want to solve for. We hope to be the contractor that has the best communication with our clients, but that can be challenging.