Why Your Employees Still Don’t Have ID Cards in January #HRProTips #BenefitsDelay

13 Feb 2026 · 0 min

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0:28

In this segment, the presenter explains why new employee ID cards often aren’t delivered until mid‑January. The primary reasons are carrier backlogs, reduced staffing during the holiday season, and a surge in business volume at year‑end. Even when employers submit requests on time, approvals can be delayed until after the holidays, leaving clients without ID cards. The speaker advises HR and benefits teams to anticipate these delays, communicate proactively with employees and clients, and manage expectations to navigate the seasonal bottleneck successfully.

Oftentimes we've had issues with carriers where they're so backlogged. But again, we may do everything right in getting something even in the middle of December, but not getting an approval until the middle of January, and clients not getting ID cards. So some of that is in the expectation of making sure that you are as proactive as possible. So that drag of people being out for the holidays and the volume of business that's coming through, that they can make sure that they're navigating successfully those changes.