A broker intervened to get a death claim paid when the contract said it shouldn't, helping a grieving family and proving why you need someone who actually shows up when things break.
Ask yourself, when was the last time you saw your broker? When was the last time they helped talk to your employees or helped you with an issue with it, with a claim problem? We had a death claim on somebody about six months ago, seasonal business, and employee happened to be out on leave and Pat passed away at that time. Well, based on the terms of the contract, the claim wouldn't have paid. So I was able to step in, be a little proactive on it, got the claim paid. So doing things like that helped the group feel better for this employee or this dependent of this employee that was in turmoil because they had an unexpected death in the family. And it helped the dependent realize, like, oh, they helped me. I like that.
