Episode

16 Jan 2026 · 37 min

0:00

In this episode of the Bought the Biz podcast, host Christi Loucks interviews Raj Kankaria, president of Lone Star Attorney Service, about his unconventional path from being laid off and served divorce papers to becoming a process server and ultimately buying and scaling a process‑serving company. Raj recounts his background as a West Point‑trained Army engineer and investment banker, the sudden loss of his job and marriage, and how he turned serving legal papers into a bridge to income. He describes how a close relationship with the seller led to a purchase agreement, and how he grew the business from roughly $950K in revenue and six employees to $1.5M and ten employees. The conversation delves into the importance of advisors and peer networks (Vistage, EO, mentors), making rapid people decisions (including firing a mis‑fit employee and seeking therapy), and fully implementing the Entrepreneurial Operating System (EOS) with vision, values, L10 meetings, and scorecards. Raj shares how he identified operational inefficiencies—billing backlogs and software mis‑reporting—through EOS meetings, and the steps taken to resolve them. He emphasizes personal growth themes of gratitude, resilience, and learning from failure, advising aspiring entrepreneurs to get hands‑on experience in the industry they wish to acquire. The episode concludes with Raj offering to mentor others and highlighting the role of necessity‑driven entrepreneurship.

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