IT project manager Haritosh Srivastav breaks down three ways to give feedback that lands. Use the SMART framework to be specific and timely. Try the sandwich method: positive comment, constructive point, positive close. Avoid both sugarcoating and harshness.
How do you provide feedback? How many times have you felt like providing feedback to your team, your colleague, and to your friend, but you are not sure on how to approach the same? In this video, I am going to share 3 quick insights on how you can deliver your next feedback. Hello everyone, my name is Haritosh Srivastav and I'm an IT project manager, bestseller author, certified mentor, and a public speaking coach. When was the last time you thought about, I should give this feedback to that person, I should tell him what he can work upon or what he did good, but you were not sure on how you would approach that? Well, I'm gonna share 3 quick strategies, 3 quick tips that can help you do that. Number 1: Provide SMART feedback. SMART stands for Specific, Measurable, Achievable, Realistic, and Timely feedback. It's very important that your feedback is for a specific one, a specific item, a specific area. It's measurable and achievable, and at the same time it's realistic and timely. You don't want to give a feedback after 6 months of something which has been done. So provide smart feedback. Number 2, use a sandwich method. What's a sandwich method? You start on a high note with talking about the accomplishment, the positive, the great thing that they have done, and then you go on to talk about a few things that he, he or she could have worked upon and you end on a positive high note so that the person feels that he has done something really good. There are a few things that he can work upon and he'll do much better next time. So that's a sandwich. Like sandwich, you have two breads and in between is the real stuff. So you start on positive, give some things to work upon, and then end on a positive note. So use sandwich method. Number 3, and this is very important, Don't sugarcoat, and also don't be too harsh. Many a times we get into two different spectrum. Either we sugarcoat, uh, we tell all the positive things and don't tell anything that can be improved upon and anything that could have been better. Don't do that. And also there is another spectrum where we just talk about things that could have been better, things that the person should have done better. And that's the other spectrum. You don't want to go on, on the extreme spectrum of these. So don't sugarcoat and also don't be too harsh. Be real, be human, and be compassionate. So those were the 3 insights that you can use to deliver your next feedback. Provide SMART— specific, measurable, achievable, Realistic and timely feedback. Use a sandwich method: start with positive, give some things to work upon, and end on a positive. And don't sugarcoat or be too harsh. Be real, be human, and compassionate. I am pretty sure if you apply, you'll deliver a much effective feedback. Do let me know in comments what are the other strategies that you use when you are asked to provide a feedback. Thank you so much, and I'll see you in the next video.
