Haritosh SrivastavFounder & Head Coach, Confident Storytelling Hub

How Not to Deliver Bad News At Work #coachharitoshsrivastav

3 Feb 2023 · 1 min

Watch on YouTube

1:00

This content was created by Haritosh Srivastav. This content was uploaded by Haritosh Srivastav. This is a YouTube coaching video titled "How Not to Deliver Bad News At Work #coachharitoshsrivastav" (published 2023-02-03). It contains a single-speaker coaching monologue about how to deliver bad news, outlining three mistakes to avoid: (1) unnecessary smiling (mismatched body language/tone), (2) not providing context for the decision, and (3) not offering the next action or steps. The speaker is the coach (per the video title, Coach Haritosh Srivastav).

Chapters

3 blunders to avoid while delivering bad news. Now there are times even if we don't want to, we have to deliver some bad news. Maybe you want to deliver bad news to a team, maybe you want to deliver bad news to the customer, maybe you have to deliver bad news to your family and relations. So here are the 3 blunders that you must avoid. Number 1: Unnecessary smiling. Now when you are delivering bad news, your body language and tone should match with the gravity. And if that time If you are smiling, it is actually diluting the context. Number 2, not providing the context. If you just go and say, okay, you have been fired, or this project is scrapped, it's not, it's not the right way. You have to provide the context. And number 3 is not providing the next action item. Suppose something has been done, what is the next they want to do? If there is a bad news, there's always something that they are supposed to do.