Curt Janzen explains Beyond's approach to mistakes: honest errors are expected on job sites, but dishonesty is never tolerated. The company tells clients immediately when problems happen and leans into them to find solutions rather than hide.
We have a really high tolerance for mistakes and a really low tolerance for lying. So we understand that in construction things are going to happen. Bad stuff happens every day here at Beyond, but we have to show up when those things happen. We can't retreat. And those can be things as easy as, you know, our team members alerting us to tell our clients that something went wrong on site. What a difference maker that makes in our business when we can get in front of those type of problems and talk about it. The last thing we want to do as a company, or Kevin and I as individuals, is retreat when bad things are happening. We want to actually lean into them and make sure that we can create a solution to that problem.
