A short coaching-style YouTube segment by Derek Cole emphasizing the importance of asking better questions to improve communication and performance. The speaker advises debriefing with a colleague (Ryan) after customer interactions, comparing actions, and adopting new questions for future customer conversations to drive continuous improvement.
So we get asked. Got to ask better questions. Always improve what we're doing. Always improve our communication. Always improve our questions. Because if Ryan goes out behind me and Ryan does everything I did do, I'm talking to Ryan. I'm like, ryan, what'd you do? What'd you do that I didn't do? I asked him this, this, and this. Okay? Next time I go to customer, I'm going to ask him this, this, and this, right? That's how you get better.
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