Derek Cole walks through monthly financial reporting, a new North Carolina sales-tax law starting January 1 that requires correct county codes for each customer, and why technicians can't adjust tax settings on iPads. Service pricing is $79 or $99 plus tax, and the front office must get the county codes right.
Just go get some and go home to the wife, boy. That way you can take it back from her when you finish.
I'm hungry. Breakfast and breakfast. Hey guys, Derek Cole here. The main problem we see any season is dirt. I said, you want a protein bar? No, they got some in the store. There's Gary! Hey Gary! Throwback Wednesday! Throwback Wednesday! Throwback Wednesday! I'm here. Where you been? Eat my breakfast.
You want to sit there?
I'm going to be walking back and forth over here, moving around. I'm going to be all over you. You want me to sit there?
Yeah.
We got eggs and cherry pie. We'll sit down right there. There you go.
Doing it how often?
Every month.
Monthly.
The 5th of every month, the 10th at the latest. It's usually between the 5th and 10th. She gives me the QuickBooks numbers. I go to my spreadsheet. She breaks out one hour. I go to my spreadsheet, account for all office, all call center. Behind every B is a C. So why aren't we in every customer's house? That if we're so much, why is everybody in the office using us at their house?
Are we marketing to them?
I don't know.
Here, here's what I think we can do to increase your business. Well, first, you remember I said at the Christmas party This is before I talk to you guys. This is me watching. It really focused the last 3 months. Remember our first meeting was back in August? About when he was focused. This needs to be the year of focus. We need to focus on our core businesses and let's really focus to get them to the next level.
You want to talk to the call center? If you haven't heard, January 1st next week, a new law in North Carolina is coming out. We have to pay taxes, or the customer has to pay taxes on everything. So starting January 1st, be $79 plus tax, level 1 plus tax. So I'm going to the club biz right now. So everything's plus tax. So what I need y'all to make sure you do is when you put in a customer is make sure you put in the right county they live in for sales tax because the technicians cannot change that on their iPads. So just make sure that is correct. Depends on the county as to how much tax it is, of course. So, so our regular price, $79 plus tax. Yeah, so same way you talk about club is the same way I'm gonna talk about this. Okay, how much is it going to be? Technician will tell you it's $79 plus tax or $99 plus tax. You said January 1st, right?
Yeah, next week.
Yes, we won't be here Monday though, but it's mission critical you make sure the tax code is correct on that call.
The first one, 19.
What's a good phone number for you, sir?
She's gonna send you a plus sign and a money bag.
Do you know how hard it's gonna be to like remember to say that when most of us have the script memorized?
Like I said, I wouldn't say anything to the end.
You're not a speaker.
Today was just a regular day. I mean, nothing, nothing sexy going on. Nothing, no trips, no, you know, just running the business and plugging away, getting ready for 2017. So there you have it.
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