A short YouTube monologue (creator: Derek Cole) urging service providers to go beyond the bare minimum—asking what customers want and deserve, using rhetorical scenarios about installation and follow-up to show how failing to exceed expectations harms trust after the sale.
Brian. Would you like the bare minimum? Would you like to exceed expectations? Everything is a little adjustment, right? What does the customer want? What does the customer deserve? What does he want? Does he want his buddy to come install this and clean his clothes and have to chase him down? Got him two weeks ago. Maybe he'll come back. Sounds frustrating. Imagine what happens after he gets your money. You don't have to worry about other than 72 years behind you backing us up.
How to Prevent Mold and Odor in Your Air Conditioning System with UV Light #shorts
