Derek Cole recounts an HVAC inspection where a follow-up technician failed to remove the unit top and therefore missed a marked heat-exchanger crack. He warns against accepting inadequate second opinions that would have reactivated gas without proper inspection, stresses the danger of carbon monoxide and other risks, and advises requiring photographic or video proof to confirm problems for safety and peace of mind.
Chapters
Now, I've had these phone calls before where companies do come behind us. I'll give you a good example. I had one last year. Company came behind us, couldn't find the crack, couldn't find the holes. And the technician told me, did he take the top off the unit? And I said, did you take the top off the unit? The guy said, no. I said, well, if you take the top off, he's got a marker around where the crack is. So it depends on who's doing the second opinion. I mean, this guy wasn't even going to take the top off the unit. He was just going to say it was good to go, turn the gas back on. That's nothing to play with. I mean, you're playing with lives and you're playing with co, something very dangerous. So you want to be sure that the heat exchanger is good before you activate it. And if there's any kind of problem, you need to see the evidence of that problem before. And that gives you peace of mind. You say yes, even though I can't physically see it from looking right here, I can't really see the crack. I know that with the camera, he found a crack because I saw a photo, I saw the video, and I know what I got.