Poor communication lets people fill the gaps with worst-case assumptions. Share your expectations, progress, and processes clearly to prevent misunderstandings in relationships, work, and client dealings.
Chapters
Communicate, communicate, communicate, communicate, communicate, communicate, communi— communicate. The problem you have in your relationship, communication. The problem you have at work, communication. The problem you have with clients, communication. If everybody communicates the expectations, what's happening, the progress, the process, everybody's fine. The, the problem is no communication. You start drawing conclusions in your mind of worst-case scenarios which may or may not be true because no one's talking to you about the process of what's happening. So take the gray area out and communicate.