Dispatch teams should require technicians to give a final confirmation before leaving a job site. A clear "last call" prevents customers from getting upset over delayed second opinions or incomplete follow-up work.
Right quick, I just wanted to talk about a few things. Make sure at the end of the day, because dispatch might be dealing with multiple technicians, before you leave, make sure you get some communication back from them saying, okay, last call. You know what I mean? Uh, we just got— that's only one little situation, but I don't want to be 10 situations where a customer gets upset for us not doing a second opinion fast enough.
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