Harris Rogers installed an 18 SEER heat pump system with Simmons Heating and Air Conditioning. When programming issues arose, technician Justin Deese persisted until it worked, and Rogers says the company's warranty is the best he's seen.
And goal was to buy a high-end unit that I could depend on for the next 15 to 20 years because I know I was getting ready to retire.
Hey guys, so in today's video we have Harris Rogers. Mr. Rogers has been a client for, for years and we installed an 18 SEER high-end split heat pump system. We have run into some challenges with programming the motor and the board for that unit, but as he talks about in the video, we, we don't shy away from, from any challenge. We work until we fix the problem. It doesn't matter if it's 2 years old or 9 years old, we're going to respond when our clients need us.
Justin Deese came out. He was very professional. He really, really respected what, what I wanted and what I needed. He was really concerned about me. He really wanted to get the unit working right, so he wasn't— he didn't leave until he got everything up and running. I appreciate him. He's a good tech. He was really concerned about getting the home cool. Getting the unit fixed properly. I think more people is up to date on, uh, maintenance of the high-end unit, uh, but I still think, uh, more techs need to be, uh, trained on the high-end unit. But other than that, it's a great company. Y'all very prompt getting someone out. So that's the only problem I have with the company. Everyone should be trained on the high-end units because, like I said, a lot of people don't know what the codes mean and everything needs to be— everybody needs to be trained on the unit. The techs that come out, they're really concerned about really getting it up and running. And I don't have any problem getting y'all over. If something happens to the unit, y'all is more than happy to come out and say, someone. I would describe to my friend that y'all have the best warranty on the units I've seen. Y'all got the best warranty on them, and also y'all a good company. I would recommend y'all because, like I said, y'all techs are very professional. They try to take care of the customer best they can, and that means a lot when you need some work did on the unit and you don't have no problem getting anyone out here. And the warranty. Pick Simmons Heating and Air Conditioning. They got the best warranty. They got the best customer service. If I had to pick a company for my heating and air, pick Simmons Heating and Air Conditioning.
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