Derek ColeGM, Simmons One Hour Heating & Air · AI HVAC Answers

Storm doesn't get covered on parts warranty

13 Jan 2017 · 1 min

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1:08

In this brief explanatory video, Derek Cole clarifies that a 10‑year parts and labor warranty only covers manufacturer defects and workmanship issues, not damage caused by flooding, hurricanes, or other acts of nature. He explains that such environmental damage—like a circuit board, motor, or other components failing after being submerged—is excluded because it is beyond the manufacturer's control. Homeowner’s insurance, rather than the parts warranty, may cover these losses. Derek reinforces the point with an analogy to a car’s warranty, noting that a flooded vehicle’s engine problems would not be covered under a standard manufacturer warranty either.

Chapters

You have a 10-year parts and labor warranty and you're in year 3 or 4 or 5 and you have flooding and a hurricane and you have water damage. Because of that, the circuit board went out, this part went out, the motor went out because it was underwater. The parts warranty is not going to cover that because that's an act of God, act of nature. The homeowner's may cover it, but just because you have a parts warranty doesn't mean it's going to take care of it. It's kind of like if you bought a brand new car and you your car is flooded. Well, the, you know, Kia with their 10-year warranty is not going to cover that flooded car with engine problems now. Okay, that's not Kia's fault. It's not a manufacturing defect. It's not going to be covered under that warranty because again, it's out of their control. It's out of your control. We can't control the environment, you know, nature. So therefore, the warranty for that period is there to cover manufacturer defects. Or workmanship problems, but a flood and hurricane is not one of those, so it's not going to cover it.