Short excerpt from a YouTube video by Derek Cole proposing a "Done Right Guarantee": a lifetime workmanship warranty covering failures caused by installation errors (example: motor replaced but later fails due to incorrect install). The speaker frames it as doing the right thing for customers and asks whether charging an extra $75 for five guarantees is justified.
It's true, is it not? Lifetime. We're doing anything we install that fails due to our workmanship. Do we do that? Yes. Why don't we talk about it? Let's talk about it. We can call it the done right guarantee. Means if Ryan replaces his motor and in three years, the motor goes out because he messed up the squaw cage trying to get the fit to replace the motor in the crawl cage. And no charge to the customer. But do we do the right thing for the customer every single time? So is it worth $75 extra to get these five guarantees?
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