Derek Cole explains why his company guarantees on-time service (they've missed only four appointments in seven years) and why your new digital thermostat reads different from the old one. Analog thermostats are often off by 5 to 10 degrees, so trust how the room feels instead of the number.
Hey, on this episode we talk about the 1-hour timeframe and my new thermostat is not the same temperature. You ask your comfort and energy questions and they get answered. This is the Ask Derrick Cole Show. Hey, this is Derrick Cole. Welcome to episode 92 of the Ask Derrick Cole Show. Had to think about that for a second because we've been on such a long break with the holiday holiday and the weekend. I know Sunday I was at my house on the front porch writing an article. I was thinking, man, it feels really good out here. That's really bad for business. That was the next thought after it felt good. Anyway, hope everybody's doing well. Good to see you again. Yes, I'm talking to you.
First question: I thought you guys would be here in 1 hour. That is your name.
Yes, it is our name, 1 Hour Heating and Air, but the 1 hour refers to actual timeframe. So when you call into the office and have trouble, the nice women in the call center will give you options on time windows. A 1-hour time window, hence the name, a 2-hour time window, or an all-day window depending on which one works better for you. So, you know, if you want us there between 2 and 4, that works better for you, then we'll be there. Now, if for some reason we missed that appointment and we show up at 4:02 on the 2 to 4 window, then you do not pay for the repair. So in 7 years now, we have missed 4 windows. So it doesn't happen very often, but it does happen. So maybe you get a free repair, but in all likelihood, we will be there on time. And that's their tagline, always on time or you don't pay a dime, is what it means. If we're not on time, you don't pay for it. But if you call us at 9:05, we're not going to be there at 10:05, you know, the next hour. But we can give you a time window of an hour, 2 hours, or all day, depending on what's better for you. So that's why we have the name.
My new thermostat temperature setting is different than my old one. Is that normal?
A lot of times when someone goes from an analog slide bar thermostat to a digital thermostat, the temperatures are 5 to 10 degrees difference between what you're used to seeing versus what it's actually reading. Now it's not saying anything's bad or it's off. It's just that the old thermostat was not that accurate. A lot of times I tell folks, go on feel, what feels good for you. Don't get hung up so much on the temperature. You could have set it at 75 before and now you realize that it was really 70 with the new thermostat. Don't get hung up on trying to get it to 75 and be uncomfortable. If you're comfortable at 70, then keep it at 70. It's giving you a more accurate reading of the actual temperature in your house. Again, don't get too hung up on the numbers. Uh, you know, people ask me a lot too of, you know, what temperature should I set my house at, what temperature should I set my downstairs, my bedroom. Whatever is good for you. I mean, if you're happy at 75, cool. If you're happy at 68, go for it. Whatever is good for you is the right temperature. But just go with it, stick with it, and don't get too hung up on My old thermostat says 78, my new one says 73. I'm kind of freaked out about it. Am I using more energy? No, if it feels the same, you're just getting a more accurate reading. There's nothing different there. Wow, that was a quick show. Make sure you hashtag your questions #AskDerekCole and we will get them on the show.
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