In this Inside 64 meeting video, Derek Cole and a colleague walk through the key selling points and service guarantees that differentiate their HVAC business. They begin by questioning why competitors lack a 100% money‑back or "can't‑lose" guarantee and explain their own UN‑endorsed satisfaction guarantee, price‑matching policy, and the "Done Right" workmanship guarantee that covers motor failures caused by installation errors. The conversation then shifts to homeowner engagement tools, such as a 60‑second energy‑efficiency quiz, and to health‑related service benefits like duct cleaning for better indoor air quality. Technical topics follow, covering surge protection for the HVAC unit and the entire home, and detailed duct‑sealing practices that prevent airflow loss at metal connections and boot seams. Throughout, the tone is instructional and persuasive, aiming to equip sales staff with clear messaging that emphasizes value, reliability, and customer peace of mind.
Chapters
If I'm going head-to-head on a quote for a new system, why is that company not giving a 100% money-back guarantee? If you're not 100% satisfied with the work completed, you don't have to pay until you are satisfied. Why do they not have a UN can't lose guarantee? We are UN endorsed. UN is a customer resource exclusively for clients of Simmons One Hour that provides assistance End resolution involving the satisfaction guarantee of debt. I'm just going to stop here. Why would no one have these? Why does that company not have this? I don't know either. What kind of work do you think we'll do if you never have these guarantees? Who would?
Hope so.
Been in business 72 years. With these guarantees. How do you do that? Apples to apples guarantee. What's this about? Match any price from any competitor on any service, repair, or installation, or match that $180. You know why? On installation, as long as they use the same materials, do the same scope of work, offer the same warranties and guarantees, and are licensed licensed and insured? Are they licensed and insured? Are they offering you a 1-year parts and labor warranty? Probably not. Are they offering you a 100% satisfaction guarantee? Definitely not. Are they offering you a you win, can't lose guarantee? Definitely not. Why would you want to do business with somebody who you can't lose doing business with?
Mr.
Homeowner, it's true, is it not? Last time we were doing anything, we installed it, fails due to our workmanship. Do we do that? Yes. Why don't we talk about it? Let's talk about it. We're going to call it the Done Right Guarantee. Means if Ryan replaces this motor and in 3 years the motor goes out because he messed up the scroll cage trying to get the fit. Hey, what's going on? Very important. If you're watching this YouTube video, I know you want energy savings and comfort at home. So if you click below in the box, click in the box below, there is a 60-second quiz where you can see how energy efficient you are. Fill out the form, fill out the quiz, let's see where you are. Back to the video. You replace the motor in the subfloor cage and no charge to the customer. Yes. But do we do the right thing for the customer? Yes, we do. Every single time. So why are we not— let's communicate that every single time. So is it worth $75 extra to get these 5 guarantees?
You bought a brand new system, an everyday system running. You have growth and dust and dirt and lint inside this ductwork. It's going into— what, what good is that doing? Not just to the system, but what is it doing to you? You know, and when I explained the whole process and I said, I don't know about you, but I know you got to decide what you value more in life. Because for me, it's easier for me to spend $1,000 or $1,500, get my duct cleaned, than actually spending hundreds of dollars on going to the doctor and the medication. When I can easily just spend I know my home is clean. My wife is happy because the home is clean. I have less dust in my home.
Is there advantage to me being in your system 24/7 to clean this unit every single day? That's what their scrubber does. That's what the cold scrubber does. That's what the OxyClean does. Control board's out on the unit. No rhyme or reason. 6 years old. Could it be the $600,000 surges in North Carolina? Could that do it? All right, so how do we prevent surge damage? Let's take it one more step further, Mr. Homeowner. Instead of protecting just your unit, which is one of your most expensive appliances, How would you feel about protecting your whole home from the same issue? But if you got, if you got metal anywhere, it is not saving you any airflow because it's escaping somewhere. Now if you got flex everywhere, God bless you, but you got a metal connection somewhere, right? That's where the problem is. So if you ever watched a cleaning seal, when they clean that unit, that graph is way up here, then it drops. You've seen that before? The reason is because most of it's sealing at the boot and the grill. All of it, that's where all the airflow seems to escape because they got flex from here going to the middle boot, coming up to the floor, not sealed, not sealed, not sealed. All that's now being sealed. Got a boot from Greenville Metal that's not even close to being sealed, you know what I mean? So all of that is the problem.
