A representative of a longstanding HVAC company recounts a customer 'horror story' involving missing safety devices and contrasts that with their firm's commitment to doing work correctly. The speaker emphasizes the company's 72-year reputation, higher pricing justified by thorough practices (pulling permits, performing load analysis), and a culture of taking responsibility and responding to clients.
So I was just overhearing a service tech tell about a absolute horror story with the customer last night with no heat strips, no safety devices. Just turned to us because we are a trusted name. And we have been doing this for 72 years. And some folks say, hey, guys are priced higher than this guy or that guy or this company, that company. And yeah, because we do it right, we do a job, we pull permits, we do load analysis, we respond to our clients. And that is super important. 72 years in business for a reason. We respond to our clients, good or bad. We don't run from a problem, we don't run from a mistake. We handle it, face it straight on.
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