Diane Morrison, a management consultant and executive coach, shares a short monologue about a major business lesson: pretending to always have answers made her pretentious and inauthentic. She advocates admitting mistakes and telling clients when you don't know, which she says led to more authentic relationships, more enjoyable work, and allowed clients to be themselves.
Hi, everyone. My name is Diane Morrison. My website is www.morrisonmcnab.com. and I feel like I have a PhD in business from all the mistakes I made over the years that I've been a management consultant and executive coach. And one of the biggest mistakes made is acting like I know what people are asking me and thinking I have to give answers to questions and that I can't make a mistake or I can't find out answers from other people. It had me be pretentious, it had me be inauthentic, and it had me not really just simply be with people. So what I've discovered and found out is it's okay to make mistakes and it's okay to tell people you don't know. You don't have to pretend. And it's changed everything for me and having much more fun and work much more fun with clients, being much more authentic with them and telling things on myself. People love it because it allows them to be authentic and it allows them to be themselves and allows them to be natural.