Dr. Vince Leone gives patients a written report after their first visit that answers common questions: how many visits they'll need, the cost, the visit-by-visit plan, and their odds of improvement. At the second visit, he asks if they read it. This saves 5 to 20 minutes per patient by cutting down repeated questions.
Because patients and spouse, they all have the same question: How many visits is it going to be? How much is this going to cost? What are you going to do each visit? What are the odds it's going to help me? Things of that nature. So on this report, we answer all those questions in there up front, so they can literally take it home their spouse and well, what the doctor say to you? You know, honey. Yeah. Well, here read this report. This is thinks I got a disc condition. This explains what What the process is going to be to help fix me or to help me. And what I find when you do that and send a home report with them, or they can— the spouse can read at home. On day 2, when they come back for a report of findings, I ask right away, did you read that report I sent home with you? Oh yes. Do you have any questions? Well, no, it kind of covered pretty much every question I had. In other words, you don't have to spend 5 and 10 and 15, 20 minutes, whatever the next visit answering the same questions that, that every patient always has anyways verbally to them when they can just simply read it for themselves.
