Dr. Vince LeoneOwner, Consultant, Specialized Practice · Owner, Consultant at Specialized Practice

Pay Your Staff More to See More Patients & Stay Sane!

9 Jan 2026 · 1 min

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1:17

In this brief conversation, Dr. Vince Leone and a co‑speaker urge physicians to invest in higher‑paying staff rather than skimp on wages to keep overhead low. They argue that paying hourly rates of $20‑$25 instead of the market $17‑$18 dramatically improves staff retention, frees physicians’ time, boosts patient volume, and prevents physician burnout. Better‑paid staff also enhance the patient experience, creating a virtuous cycle of efficiency and satisfaction for the practice.

Don't be afraid, doctors that are listening to this, to hire help. Don't get in the mindset, well, I'm just going to keep my overhead low. And pay them decent.
Like, don't pay them— like, if the $17 is like the going rate, don't try to just get at $17. I mean, you would be amazed if you pay these people like $24, $25, if they're normal $17, $18, how much How much longer they'll stick around, how much more they'll be appreciated.
And it's always giving it to the girls. You know, they just love them. And so think about this, docs. If you wanna keep your overhead low, and by not hiring good staff because you think you're saving money, you're gonna hold your volume of what you can see in patients way down and you're gonna burn yourself out. You're far better off to pay that gal $20 or $25 an hour hour and have more staff than even what you maybe think you need because it's gonna free up so much extra time for you to see more patients. You're gonna be more efficient and the patients will fall in love with those staff and it will— it's a thing of beauty when it works.