Set Expectations: Boost Patient Satisfaction & Cut Refunds!
5 May 2026 · 0 min
0:21
Dr. Vince Leone shows how setting clear expectations before treatment cuts refunds and boosts patient satisfaction. A patient whose pain drops from 8 to 4 feels like a failure without context, but framed as life-changing improvement, they're satisfied. Structured conversations about realistic results and timelines prevent the mismatch between what patients expect and what they experience.
