Dr. Vince Leone explains how coordinating every patient touchpoint, from the first phone call through checkout, creates a smooth experience that makes patients feel they've received world-class care. When the workflow runs like a well-oiled machine, patients get greeted promptly, seen on time, and leave impressed.
Yeah, you need— your staff is one of the major components of that system. You have to have a well-oiled machine from first phone call so they know how to speak well to these patients, to how you check in patients, to the paperwork, to the exam. All that has to be a well-tuned, finely oiled machine so that When a patient goes through that first day one visit, they get what you call the wow factor. Mm-hmm. Nobody's ever prompt, on time, world-class exam. And they walk outta there thinking, nobody's ever done this level with me on my— in a visit, in any office, any healthcare office.
