224: How One Dentist Entrepreneur Unlocked Profit by Fixing RCM

When we set off to open a dental practice, this was not on our radar. This was not the part we were thinking about is like, man, I'm going to need to be come an expert on how to build insurance companies, how to post this. I need to know that the practice management software actually doesn't handle this really well, you know, and I need to have a totally separate solution for this and a team just to handle this one side not on our radar. Hi, I'm Emmett Scott, and just like you, I've had my ups and downs in the dental industry, but times are changing. The DEO built a map of how to succeed in one of the most challenging industries to navigate. On this show, we talk to dental industry leaders, solve problems, and get you the answers you need to face these challenging times and thrive. Welcome to DEO's Growth Secrets podcast for dental organizations. Now let's get started. Hello everyone and welcome to another episode of DEO Growth Secrets. I'm your fearless host, Emmett Scott, and today I'm excited because we actually have one of our very own DEO members who's been scaling tremendously with us and has developed out a product that I think everyone's going to be interested in. So welcome Dr. Khan, or as I know him as a good friend, Vajahat. Just so good to have you on. And you know, usually I don't like to do like a long bio, but you've got an interesting story because you're a dentist entrepreneur. You've done very well building out your practices in Texas, you know, board certified pediatric dentist, former assistant professor at UT Houston, and now you're solving tech problems. And I'm just curious, you know, for our listeners to hear a little bit of the story. How'd you go from clinician slash professor to entrepreneur and then what got you in, you know, to this tech side?

Hello, everybody. Good morning. It's great to be with Emmett. I never thought I'll be on this side of the table. You know, he will be interviewing me. But this is an exciting thing. I'm, I'm very excited about that. Yeah. So story it has two aspects to it. Like everybody else, I came to this country in 2003 with a dream of, of making it big or, you know, having a great life for my family. So very family oriented person. So started on a mission, studied here, went to do two residencies. One was at UMKC and the other one at lsu. So after I finished my residency, I immediately took up a position of a associate professor at, UT. While doing that I decided, you know, I mean, professorship is great, but it doesn't pay you as well. So I decided to go on and venture into private practice. And I started my first practice in 2010, immediately realized that there were a lot of difficulties in running a business, went on to start my second and third, and then realized that it's really, really difficult to scale. So I had a brother who moved back to India because of health reasons. And when he went back, I decided that, you know, let me just start a. A venture over there with him because he knew the operations of the dental office. And that made me think about having an offshore service. And I had tried out some other services, and it had already made my business profitable, but I wanted to do more. And what I realized was, you know, having your own setup would make a big difference in the bottom line. So I created that. And then immediately, from three practices, I was able to scale up to 11 practices in a span of four years. So I could see the potential. I could see the growth. But then all my friends that were around me, and we had, like, a real clear dialogue with each other, they saw the growth, and they were like, okay, can you help us out building our own setups? I was like, okay, I mean, let's work on that. So I got five clients like that, and I set up a team for them. And then it just started expanding to a point. Now we have 110 clients, and we have 350 people in India. That big of a team started becoming an issue because you can only do so much with spreadsheets, right? So I started building on the idea of, okay, how can we make it more streamlined to where we are able to ascertain the metrics of the people that are working with us, make sure that they're performing to their full potential, help them out so that they have ease in managing what operations and what roles they are fulfilling in this whole mission. So we started building the software, and one led to the other, to the other. And then we created a monster. I call it a monster because it has so many things in it. And we just. I'm not able to, like, have a demo of half an hour and can explain everything to a person who's listening to my demo because it's become so big. So it's a great product, and we were able to design it in a way where I felt as a clinician that there were gaps in the industry as far as the tech was concerned. Everything was scattered. You have had to subscribe to, like, five different solutions, and you know, be disconnected with each other. There were a lot of things that were different in each one of them. There were a lot of things that were overlapping. So that led us to create an ecosystem of sorts where we could bring everything on one platform and then help our users to be able to keep their stuff, which means a lot to them at one place, and be able to increase their profitability. So that create that creation is what I call a monster, basically. So I'm passionate about it. I mean, what happens is whenever I'm doing these practice consulting sessions with my colleagues, I find out that, you know, everybody else that is involved in the business of dentistry is making money a lot of times, but the dentist doesn't take as much home that they are supposed to take. The primary reason for that is, you know, they're so disconnected, they are not involved in the business operation. So I always tell people, it's very important that if you are a clinician, don't let anybody tell you. Don't let that cliche attack you, that, you know, you are a clinician, do what you do best. Take care of the patient, don't worry about the money, don't worry about the business aspect. Let us take care of that for you. I always tell people that, do not fall for that cliche. Always go back, look at your sheets, make sure that you're reading everything that you have done at the end of the day. That is what business is. So if you have spent eight hours of your time working on five difficult cases, spend 15 minutes, spend half an hour on looking at your day sheet, on looking at what you have done through the day and all of that. What we did in Dentrax is we brought all of that together so that the business owner, the clinician, the office manager, even at the agent level, everybody can see their performances and figure out what they have done for the day.

Well, let's break this down because I love the story and I want to take it down to, like, I'm a single dentist in a practice and I'm thinking through my day to day, you know, and one of the things we really coach on is, number one, understand your P and L, your profit loss statement. But number two, typically the lowest hanging fruit is somewhere in the collections process, right? Because those are patients that have already come in the door, those are people you've already treated, et cetera. And I think a lot of work you've done is around making that collections process more streamlined. So let's kind of take your monster Dentrax here. Let's Take it kind of step by step and talk through the problem and then the solution that you provided. Because what it sounds like is you're using a nice combo of both tech and outsourced labor in order to reduce overall labor costs within the practice and to streamline systems and processes. I know a lot of what I hear from Dennis out there is it's hard to find good people. It's hard to keep systems. Maybe they just don't have systems. You know, as you said, there's obviously focus first has to be on taking care of the patients. So some of these front desk items, rcm, ie collections items, are not their expertise. And so they find themselves kind of spinning their wheels here and not collecting as much as they think they should. So can we kind of break down maybe one part at a time? And let's imagine I'm a typical dentist. I know that one of the things is when a patient comes in, their insurance has to be verified.

Right.

Unless I'm fee for service.

Right.

Everybody else, it's gotta be verified. So is that something that you solve, like kind of take me step by step through the process?

Yes, you. You hit the right point. So the. So the whole RCM process begins with insurance verification. Right. So how many practices are there that only do fee for service? Very few. So majority of them are actually contracted with PPOs, Medicaid. And the biggest issue with them is collections, obviously, you know, because they're not. The insurance is in the business of not paying. And that's how they make their money. And what we do is we try to make sure that they pay every single penny that they owe you. So it begins with eligibility verification. So we have solved that problem to a great extent with the use of direct integrations that we have with the pmss, as well as the clearinghouses. And we have incorporated AI in it, whether you call it the agentic AI or you call it the document processing AI. So what happens is when your patient is on your books, say Dentrix, the patient is on the schedule. Our system runs automatically based on whatever the user decides. You know, 40 hours, 48 hours before the appointment of the patient. I want my eligibility verification. So there is no need to hit a button. There is no need to do anything. It'll as soon as auto read. Yeah, it'll do an auto processing for your eligibility verification. So we call that as a basic eligibility verification. You know how clearinghouses are, they are going to provide you with information that's available out there through their insurances. And a lot of times Those insurance details are not enough. MetLife will give you a very detailed breakdown. CIGNA will give you an okay, big breakdown. Delta Dental may not give you a very good breakdown.

So there's no standardization, there's no regulatory requirement. Right. So whatever they give you, they give you. If you need more than that, you're going to have to call in.

Right. So what we have done is we have incorporated a second layer in it which is document processing AI. So basically our systems will call the insurance and then the insurance will send a fax and then our systems will fill, pick up a fax and it'll read through the fax in an intelligent way. And we have like a preformed three page document which is very structured for every office and it can be customized based on the type of the office. And all that information is automatically filled into that form. And that form becomes the holy grail and nobody can touch it. Like it's. So for example, if there are fields in the form that are not filled and the agent still has to call, then what we do is we lock those fields. So the agent cannot make alterations in any field if it's already locked.

Now, if the, what you're saying there is, like, if I decide these are the things I need to know.

Yeah.

Then I need to know them. Right. So I want it to be the form because if I'm doing a little more ortho, or I'm doing a little more implant, or I'm doing, you know, whatever my bread and butter might be, I need to have that insurance verification. I don't need some generic version. And so what you're saying is this becomes like a color by number where, hey, I've decided this is what I need to do. You're using tech, you're using fax, AI readers, you're using everything. And then at the end of the day, you're using a manual process where someone's going to call and make sure everything is filled out. I'm going to get a complete, as much as possible, I'm going to get a complete verification.

Right, right. So, so we call it like basic, advanced and comprehensive. So for comprehensive we do involve our agents. So if somebody needs a comprehensive, we do involve the agents and they will prepare all those for you. And, and then we have the capability in our systems to be able to go back into the insurance tables of the PMSS and change whatever we need to change in the PMS tables. Plus we have the capability of pushing all these eligibility verifications in the form of PDF documents into the charts of the patients and all of this is done in an automated way. The agent is not involved in all of this. It's all streamlined with the tech. So that saves a lot of time. And then we are working towards.

And I just freed up my front desk person.

Right.

I mean that is a lot of time on the phone that somebody that I'm paying dollars that they are in office. There's a lot of things in office that are required that I could leverage them for. But instead they're stuck on the phone or trying to get this. And then having that consistency means I know what procedures are covered by, how much. So everything downstream. That's why I think anyone who's an expert in RCM always starts with verification because it makes everything downstream so much better.

Absolutely. I mean if, if you put garbage in, you'll get garbage out. You know, it is a trickle down effect where if the eligibility is not correct then you know, your biller will have an issue, then they will waste their time and then everybody will be, will be frustrated. So it's better to do it in a way where you know, the front end is your perfectly done, you have proper data and then everything following becomes easier. You're right.

Well, and then the patient portion's a little closer too.

Right.

Which means all my follow up for that. Now I can, you know, really get a closer number before they walk out the door. But I think it's good to call out like the amount of labor dollars that ends up chasing $10 here and there because we just don't have clarity up front. That's awesome.

Once the eligibility is done, for example, we are walking through the steps, right? So you see the patient, you post what the charges are and then your biller sends the claim. So we are integrated with wine dental as well as change healthcare, two of them to be able to send out claims, get claim statusing on a real time basis. So what happens most of the times is once you send the claim out and if there is a bottleneck, whether the bottleneck is at the clearinghouse level or the insurance level or your PMS level, the claim gets kicked back into the system. And most of the managers, they don't go back and run the reports to figure out that you know, the claim is still stuck, it has not gone out. So we capture all of those incidences in our next module, which is called then sent and we capture all of them and we bring it in front of the manager and we bring it in front of the business owner. For example, if on the 1st of March, you had 10 patients seen that had insurances. All the claims have gone out, but two claims are stuck in the clearinghouse. We bring it over and over in front of the manager, we send notifications to the manager, we send notifications to the owner that this claim hasn't gone out so that action can be taken on them. And then you prevent a lot of issues related to the timely filing limits, especially with Medicaid, and you're able to send the claims out at the right time. So this real time claim statusing that we are providing for our platform is something new in the industry and it's something that is really helping the profitability of the practice and preventing the loss of revenue and bleeding.

These are real dollars that are just sitting there, right? And it's strictly the lack of systems that exist within PMS and their ability to integrate well with clearinghouses, etcetera, that you're really bridging the gap on. Which means real time communication with the patient, real time fixing. By the way, how hard is it too? And you're, oh, doctor, I need this info. And it's three months later and the doctor's trying to remember X, Y and Z versus like the next day or later that day or things like that. I mean, there's again, just so much efficiency that happens, right?

And to touch on that point, say for example, on 1st of March, you had a patient that had an elaborate procedure, 10 line items, and your manager sent a claim out, and out of those 10 line items, in 15 days you got a payment for five line items and then five are not paid. And there is a note in the EOB that says that they need more information, they need X rays, they need a narrative or they need a period chart or something, right? And then the manager looks at that and enters all that information in the new claim and then sends it over again, like 15 days after you get the claim paid again. And then out of those five, three are paid and two are still not paid. And you have to go back and you have to again read everything and then figure out what happened. So what we do with our platform, which is the next one after you send the claim out, we have the next platform, DentRev, in which we preserve the whole life cycle of the claim. So what it means is that every version of the claim is preserved in there from the point of the first submission of the claim to the point of getting the balance on the account zero. We preserve the whole life cycle of the claim in one place. So all the attempts that have been done to collect this money is entered into that particular claim in the notes section where you're able to see everything in one place. So it makes it very easy for the whole RCM team and the managers, whether it's an offshore team or it's the in house team in the office, to view it in a way where it becomes very easy for them. So anybody who's working on the claim, if Biller number one worked on the claim for the first time, Biller number two worked on the second time and three worked on the third time, they're all able to see what happened with the claim and it's easy for them to just turn around and send it back. And a lot of this thing, say for example, you know, reading of the EOBs and then putting the notes in and stuff. Right now our agents do it. But like I told you, you know, we are working hard on document processing. AI. Yeah. Have a plan of putting all of that in an intelligent way through the use of AI and we don't have to use agents for this anymore, hopefully in the future. So all of this data will be preserved in one place and it becomes easy for, for managing the, the architecture

and then so much easier. So much easier.

Yeah, yeah. So everybody who's working on it, let's say the agent is working on it. They're not supposed to send the claims out, but when they're working on it, they're able to change the statuses. We have like bunch of statuses in there which we have come over the years with the input from all the other clients that we have from our own practices. So when somebody sees that demo, they're like, oh yeah, this is what I needed, this is what I needed. And that way, you know, it's satisfying a lot of people because it's so detailed.

I know this wasn't the purpose of why you built this, but the other thing it would give me comfort around on just like even single practice is theft. Because one of the problems that you know, a lot of our dentists will have is because they don't really understand the RCM process because the reports aren't clear, because the process itself isn't transparent. I could see that this starts to help me understand. Here I am as a clinician doing my day to day. If I can see these reports, if I can see this patterns, things like big adjustments, big write offs, things that are usually used for theft frankly become much more clear and transparent. And frankly having it outsourced as well also decreases the chance of, of theft. Since most theft, most issues with technology actually have happen in the practice, not on outsourced solutions. And so I, I love it for that too. You know we were just in doing an on site review for one of our members just joined and one of our fractional COO coaches went out there and you know they were producing on, on a fee level, on a contract level, 200,000amonth but they were only seeing about 150 come in. And it's. I thought for sure it was theft, we'll see. But from what we did on the initial, it actually was just bad processes, you know, and just people overwhelmed and I don't actually know what to do. You know, you're saying it here vajahat like they will know how to take care of it. Sometimes they don't. You know, it's not as easy as like just send some more X rays and if they don't have that really bundled up where they can go to somebody else or talk it through. I think that's.

Yeah. So what we have done, Emmett, on another module, it's called Dent Accounts, is that we have solved this problem too. So what we have done, we have integration on one side with the PMS and we have created integrations with about 250 banks on this side. So whatever is posted in the PMS versus what is getting collected in the bank, which is the actual number, we are showing it on a dashboard completely reconciled. So for example, on a particular week, say first week of March, you want to look at what was collected in the PMSA, it's $50,000. And in your bank, if it is showing $55,000, what does it tell you? It tells you that, okay, your bank has received $5,000 extra, which is not posted in the PMS. If it's the reverse way, you are seeing $60,000 in the PMS and you're only seeing $55,000 in the bank. What does it tell you? It tells you that there is over posting here, something wrong is going on. Right. Maybe there's some credit card issue. So we have broken it down. So this tool is an awesome tool where we have broken it down into different types of payments that an office receives. You can drill it down even, even the batch payments that come in. You can break it down by the patients, you can break it down by different methods of payment, whether it's carecredit or credit card or it's a patient check or even cash. We have created a cash management system within this tool which is where the major Theft happens. Right. Because if you have 15 offices and you have, like, different people dealing with cash, it becomes really overwhelming for the business owner. So we have created a process around this particular technology, so we are calling it Best practices for handling the cash. And this process will help an office just completely eliminate embezzlement as far as cash is concerned. I mean, other things of embezzlement that you mentioned earlier, you know, they can be easily defined and easily caught with the regular process of dent accounts that we have built. But cash was a big challenge for us too. So we have created a process and we've created the technology around it, so that will pretty much resolve the issues even related to cash for most of these offices. And it's an awesome tool.

Yeah. Yeah, it's amazing because again, when. When we set off to open a dental practice, this was not on our radar. Okay. Let's just be honest. Like, this was not. The part we were thinking about is like, man, I'm going to need to become an expert on how to build insurance companies. How post this. I need to know that the practice management software actually doesn't handle this really well, you know, and I need to have a totally separate solution for this and a team just to handle this one site not on our radar. So that's what I love about our innovation partners here at DEO is like, you guys are making investments and solving things, and then you just bolt those in and boom, it's taken care of. So, yeah, this is awesome. What have you noticed now having this? Obviously you built this first for yourself.

Yeah.

And then you made the mistake of helping your friends out, and then it just grows into more and more and more. But what have you noticed as a difference? And what have you noticed for some of your clients or friends who start using this? What's the big, like, what's the big return that I see in, let's say, 90 days?

Yeah. So the biggest return is the profitability. Right. I mean, it's.

You literally collect more money.

Yeah, absolutely. You collect more money and you don't have to increase your team members to the capacity that you're collecting that money. What I mean by that is, okay, say you have. You have improved your profitability. Say, example, a number, $20,000. Now, to be able to manage those $20,000, you know, sometimes when you are at a stage of three to four practices, you are in a kind of a bind where, you know, okay, you need to hire two more people or three more people, but if you hire those two, three people, then that Profitability is wiped out BY Almost like 70%. Right. So what we do, which sets us apart is, okay, we improve that profitability. But yeah, your expense will go up maybe by 3,000, 4,000, $5,000, but you get to keep that $20,000 in your pocket. So that is the biggest plus that you will.

Well, and I don't have to get them the technology, meaning, like if I hire someone in house, here's the only negative, especially at these inflection points. Where am I going to put them? So now am I getting another space? Am I putting them in a practice? How do those practices talk to each other? All of that I have to solve for. I have to get them the computer, the tech, all of those things. And it's just more humans I'm directly managing. So I think you're solving at multiple levels here where I can have the people in the four walls of the practice be the people taking care of the patients, which I think in today's world, by the way, it's getting more and more competitive too, that if something can be done virtually, people want to work virtually.

Right.

So now what am I going to do? Hire people from home to do this? I would rather have a platform and a software in place.

Right. I mean, some of our clients are even looking into the, the concept of, you know, not having a heavy admin staff at all. Like, you know, they will basically have only the staff that touches the patient. That means hygienist, dental assistants and doctors. And they are training them, they are supposed to be dual trained now so that they can handle everything along with the tech within the office confines. And you don't need to have people who are actually helping the clients at the front end. I mean, with, for example, what we have built with our Dentcom module, which is powered by AI solution, it's a complete platform where everything gets captured into one place. Like if you're marketing at different places, like Google Ads, you have Instagram ads, Facebook ads, you have microsites, you have your own website, you have some teams that are going and doing outreach and stuff. So we are collecting all of this into one funnel. And when the call comes through, our voice AI agent answers the call. When the voice AI agent is able to book a patient appointment, that's great. If it's not able to, or if the patient wants to speak to a live agent, then only the call gets transferred to a live agent and then they talk the stuff out. Right? But what we are doing, which is different from other voice AI agents that are out There is. We are training our models to go ahead and do outgoing calls. So I'll tell you a real case study that we did. So when we were training our model to do outgoing calls, I saw that in the month of January, in the last week, I had a practice where we had a really scanty schedule and we had a big recall calling list. The people in the office were not getting time to call all these patients, and there was a big unscheduled treatment list. So we went ahead and we trained that model to fill in only those three days of that week. And at once, the voice agent was able to call 500 patients.

Wow. Okay.

And then within two hours, phones were

ringing across Texas here. Yeah, yeah.

In two hours, those slots were filled because there are patients who are actually wanting to make an appointment. Right. So if you have 500 people in a list and you have like 15 slots that are empty, it just made calls. As long as those slots were empty, just kept making calls and then it filled the spots.

Wow. I mean, think about the number of humans to make 500 calls in a period of time. Yeah, that's just.

And then, and then think about the concept if this voice model that I'm training can call for unscheduled treatments. Yeah. Like actual unscheduled treatments. And it's able to read the EOBs, and it's able to read the. The eligibility verification and the breakdowns. Can you see where this is going? Totally, Absolutely killer. Right? Really excited about that. We are working very closely with our. With our. With our really smart set of engineers. At the end of the day, see what. What comes down to the real world is the subject matter expertise. And that's why my experience and my background comes into play. I'm working extra hard on all these things to be able to train the models the way I want them to function and the way I want my colleagues to have the experience with them. So it's going in the right direction and we are very, very, very excited about this.

Well, and I love that you're a user. Right. Because you're building it for yourself, which is actually what all of us need as well. Something that practically works, that understands the human components, understands the patient components, understands the profitability. Not just like a cool idea sitting on a heel here, but something that's going to actually drive a net Net return for everyone. I love it. And yeah. And you know, when you. When you come back to. If I don't have to have as many people in the practice doing some of these outbound tasks and so forth. Honestly, it means I can pay the people in the practice more dollars.

Right.

I mean, and that's where it starts getting very competitive. I need the hygienist, I need that dental assistant, I need the individuals who are going to be touching the patient. And I need to find ways to be more efficient, especially on scale, especially multiple locations. But even on an individual practice level, either I can keep those dollars, I can share those dollars, but ultimately it will make me much more competitive. And if I'm collecting more dollars, I mean, it's just a domino effect here of profitability, which is so important at du.

Yeah, you touched on that point about how it made a difference for me when I outsourced. Yeah. So I had two phases where I was outsourcing, sourcing to another company and then I started my own. Right. So when I was outsourcing to another company, it was still profitable. It was awesome. Like, you know, so, so it, it was in the range of like 70%, I would say. So I was saving 30% more when I was outsourcing, but when I started my own, that number went to 20%. So I was saving 80%. So that's why I tell people. And our model is like that too. Like at USA Dental Solutions, we are able to create offshore delivery centers for people. I mean, they are not supposed to be in our control, but we build it for them. There are differences in those setups that we do for our clients. The biggest difference is the size and the preference. So we cannot do this, set up this kind of a setup of offshore delivery center for a client who is doing 5 million, for example. But if it is a client that's doing 15 million or more, then. Then it becomes easier for us to set it up.

You can do a custom solution for those.

Exactly, exactly. And then we do it on a consulting basis and some kind of a profit sharing model. But, but all these personnel that we build for them and the facility that we build for them is for their own sake. It's their own. They can have their own company in India, for example, and they can be utilizing that resource for as much as they want to scale.

Yeah, got it. Awesome. So everywhere from single doctor up to custom enterprise solution, you guys are solving it because you understand the model.

Yeah. A lot of people are learning from deo. I mean, I've been a part of DEO for the last seven, eight years and last time when I attended the meeting, I was interviewed for that. So I'm sure that that interview is going to come Out.

Yeah.

A lot of good things to say about deo, but at the same time, I mean, the best thing I like about DEO is, you know, the sharing part. All of us are there to share all these ideas and to get ideas and then, you know, to, to. I mean, having a plan is one thing, but to share it with your colleagues and see that, you know, it can be materialized is something that gives you direction and guidance. And I've gotten that a lot from deo and, you know, I'm really grateful for that.

Well, congratulations on your success. It is cool being with. By now we're over 350 entrepreneur organizations at DEO. What, 2.7 billion in revenue between all of you and many of them individual doctors, just adding their, you know, second and doctor to a location all the way up to obviously some mega groups. But yeah, to crowdsource this entrepreneurship is amazing. A couple questions that I think people are going to be wondering. Number one is I wonder if this integrates with my practice management software. Are there kind of like a big five that you would say that you guys agree with?

Yeah, so we are integrated with Dentrix, Eaglesoft, Open Dental. We are in the process of integrating with Denticon, Dentrix, Ascend, and there's one more that's called some 32. I'm forgetting its name.

Oh, yeah, tab 32.

Yeah, yeah, tap 32. So we just got into conversations with them. So yeah, great. Big five are there already.

Yeah, for sure. Even more, it sounds like. And then if I wanted to reach out to you and just have you do a little assessment and say, you know, is this really right for me? What's the best way for someone to contact you and like, yes, please help me with my rcm. I'm not collecting what I need to be and it feels like a mess. So, or, or maybe I'm an office manager who's like, I'm tired of trying to manage this. I need somebody to oversee on this and I want to take this to my, you know, to my dentist owner.

So, yeah, I mean, so. So all those models exist and people can contact me on my LinkedIn and I've provided the, the websites and social media pages on the links here. But you're right about that. Like, you know, there is B2B business for us too. Right. So there are lots of consultants, RCM consultants. There are, there are consultants for practice management. So they contact us because they want to have proper tech for their clients or they want to have proper techs to manage their own team. Some of them have like teams of hundreds of people and they contact us because they don't want people but they want the tech. So all those possibilities exist. So people can contact me on my LinkedIn and absolutely will be glad to do an assessment. By the way, for DEO members we have a special and you can talk about that in your talks. We are going to be at the show in Phoenix and we are excited to launch at the show. So we have not gotten out and went on to give this licenses to any of our other members outside of our own managed services that we are providing through USA Dental Solutions. So this will be the first time at DEO event that we will be taking clients. So we are launching at Infinix and I'll be there with my team members and then we'll have detailed conversations over there, we'll bring in some demos and we'll be able to show the real case scenarios to people so that they can feel confident about what we've built.

Awesome. Yeah. If you want to be a part of that conference, it is now exclusive to only our members and their teams. But you can go over to deodentalgroup.com and sign up for an accelerator call, meet with one of our team members and they can of talk through if it's the right fit for you. So yeah, it's been absolutely fabulous having you in the group doc. And just what you're creating here I think is amazing for the industry. The reality is there are so many problems to solve as an entrepreneur and to have other entrepreneurs who are like, hey, I'll take this one. Hey, you take that one. You know, and for some just being able to like, I just need to be able to show up and do the clinical and have everything else, you know, done for me. This is super helpful. So I really appreciate this. Anything else you want to say in closing here? I mean, this has been amazing. I think a lot of people are feeling maybe a little relief, like, good, I'm glad someone's solving this and they can.

Well, maybe overwhelmed, you know, because I get overwhelmed. Like I said, you know, this is a monster. And it's very difficult to explain in one sitting what we have created. But what I've seen in tech industry is a lot of people are, are trying to now collaborate and create an ecosystem. So, so, so this is a new trend that's going on in the tech industry to collaborate and create an ecosystem for an industry. So this was not by design, but we are at the forefront of this concept now that, you know, we have created an ecosystem right from the beginning, so would be glad to showcase it and have any questions answered. If people have questions about that, look us up on our website, dentrex.com or usadentalsolutions.com and then we have social media pages and my LinkedIn is already shared. So yeah, we'll be glad to help out. And we have a special right now where we do practice analysis for people.

Awesome.

It's a cost of about $7,000, but we are doing it for free for DEO members.

It's awesome.

So complete practice analysis where the bottlenecks are and we will give you a detailed report on that where we are able to show you where the opportunities are and then where you would require if you require any type of help. But if you don't, then we tell you a truth answer that, okay, you don't need anything. You're working or functioning perfectly fine.

It's like an x ray machine for your gold mine. You know, like you can just look and see where the gold is sitting and then decide if you want to go dig it out or not. So that's amazing. Hey, thank you so much, Doc. Thanks for everything Again that you contribute to DEO and to the industry here again. For those who want to get that analysis, reach out to Dr. Kahn here. And until next time, keep smiling. Thank you for listening to deo's Growth Secrets podcast for dental organizations. Continue the conversation on our Facebook group and meet other dental leaders. Get questions answered and the strategies you need to succeed. Plus, we have some free resources for you right there on the Facebook page. Remember, you're not alone. Let's do this together. Join DEO's Growth Secrets Group on Facebook. And until next time, keep smiling.