233: How One Dental Practice Recovered $400K by Fixing Collections

They had almost $800,000 of outstanding claims today. Six months later, I'm proud to say that they have almost half of that money. As in, we have recovered hundreds of thousands of dollars.

Hi, I'm Emmett Scott, and just like you, I've had my ups and downs in the dental industry, but times are changing. The DEO has built a map of how to succeed in one of the most challenging industries to navigate. On this show, we talk to dental industry leaders, solve problems, and get you the answers you need to face these challenging times and thrive. Welcome to DEO Growth Secrets podcast for dental organizations. Now let's get started.

Hello, everyone, and welcome to another episode of deo's Growth Secrets podcast. I am here with shreyaspurab, the CEO of Daydream. And we're going to dig into something that I'm really excited about, which is technology in dentistry. More specifically, the technology that companies like yourself, daydreaming are employing to make the revenue cycle management process in dentistry, which is the process of collecting money from the patients for work that's already been done, making it easier, more efficient. So, Shreyas, give us a little bit about your, yourself, where you're from, you know, what you're, what you're up to, and a little bit on Daydream.

Yeah. No. So thank you guys so much for having me here. I'm super excited we're at the DEO conference and so much energy here and truly unbeatable. Like, this community is very special. So congratulations to everything you guys have built. But you know, I guess the story of Daydream really starts with a small dentist in a town outside of Philadelphia where I grew up. My mom, my mom is a dentist. She has been. She was pregnant with me when she got into dental school. She raised me all throughout it. When she started her own practice, it was us building the furniture for her waiting room. I was the receptionist, the IT guy, the bookkeeper, the janitor. The cavitron goes down. Guess who's fixing it is me. After school, like, I think it really started there. And growing up, I would work in the practice, I would see what my mom was doing. And growing up, my mom was a hero. Not just to me, but to people in our town. Like, I think a lot of people don't realize how important dentists can be in patients lives. I mean, your smile is like the first thing about you, right? And I would see that people would come in not happy, not smiling. They would leave with a proud smile on their face. And I was like, I was Very proud to. For my mom, but also for our family. There's not a diner we could go to in our town where people wouldn't be like, oh, you're Dr. Su son, right? Take some apple pie. Added some couple pounds here and there for that. But. But no, I mean, it really started there was just watching my mom build her practice, build her truly, like, her life in her practice. And two years ago, I was an AI researcher, and I was, you know, I studied AI in college. I was a researcher. And then my mom calls out of the blue and is like, hey, you should come home. I got sick. So while she was fighting breast cancer, I went home and I basically ran the practice. And I'd grown up being all these disjointed roles, and then suddenly I was put into her shoes. And when I was put into her shoes, I realized many, many problems. I had no idea what she was going through every day as a practice owner. And the most frustrating problem for me was our whole team working so hard, day in, day out, only for us to not get paid for the work we were doing. And these insurance companies made it so gosh darn hard to get paid. And dentists know this. They know how hard it is that they're working, but oftentimes they don't think about how hard it is for them to collect the money. And that's when I discovered revenue cycle management. And this process was so manual, it was so tedious. And again, coming from technology, I was like, no, no, no, we can automate this. We could actually streamline this process and make sure dentists like my mom and you guys get paid for the work. And that's where Daydream started is we use AI to help dentists collect more at lower cost.

What a story.

Wow.

And so what about the name Daydream? Was that what you were doing when you were expecting me? Like, I daydream about not doing this.

How do I get. That's definitely part of it. My mom's practice is called Dream Smile. And so while I was working at Dream Smile, I was daydreaming about what could be. And, you know, like, as a kid, I feel like all of us entrepreneurs are, you know, maybe you were like this. You were, you know, teachers would say, like, stop daydreaming or focus on what's right in front of you. That is important to focus, but daydreaming a little bit doesn't hurt. You know, imagining what a better world might look like doesn't hurt in a healthy dose. I think Daydreaming is kind of underrated. And so, yeah, it's a little shout out to my mom and also just a little play on. Dentists are so in the weeds all day, every day that daydreaming a little bit about what their business could look like I think is maybe a little healthy.

Yeah, I love that story. So you're in Silicon Valley, San Francisco, went to Stanford, and it's been fascinating to me. I think it's a trend where talent like yourself is being attracted to dentistry right now, because imagining, I mean, you have a particular unique story, but somebody like you comes in with this AI background, technology background, and you see these processes that are happening in dental office and it, it's gotta look pretty okay. Like, wow, we can definitely not do this anymore. So I guess walk me through what it's like to be knowing what you know and then the opportunity inside of dental to not do those nail process anymore.

Yeah, I mean, you know, for me, I was lucky that lucky and unfortunate that I grew up watching this. Right. Like when I was, you know, 13, I learned how to code and I'd be like, mom, what are we doing with this website? Why are we not getting traffic? It's because we're not doing the most basic stuff. Like, even then I started to feel how broken it was. And again, I think a lot of the technology people who are coming in now, they see the hype, they see the excitement, they see the investors wanting to pile money in, they get excited. Many of them haven't actually worked in a clinic. They haven't seen why it's broken. I mean, so many times it's easy for us to complain, oh, it's broken, it's broken. But understanding why is actually like a much deeper thing that I think because I, like, grew up in it, I don't think of it as broken. I think of it as unaligned. And I think when things feel broken, sometimes people just shrug and say, what are we going to do about it? But I feel like when we realize there's actually fixable things, we start to actually take some agency. And I will say there are many more people in Silicon Valley excited about applying technology. But I always caution people like, you got to understand, you got to spend time in the practice, you got to know why these things happen. Like, dentists don't want to be losing money, nobody wants to. But when you have a hygienist who's asking for a raise and you're worried about leaving, when you know there's a patient writing the worst School review. Ever read when you're worried about, candidly, like whether you're going to be in network, out of network, you don't have time to worry about everything else.

Yeah.

And so I don't know it definitely there are things that can be better, but understanding the context behind why it feels broken is something I think a lot of people in Silicon Valley miss out.

Yeah. I mean, certainly this idea of collect collections or revenue cycle management is one of the lowest hanging fruits. Right. So let's talk about what Daydream kind of specifically does. So how do you solve this problem? What problem did you see? And then how does Daydream solve it?

Yeah, that's a great question. So we, when, you know, my mom was losing 15 to 20% of her money and so like most realizing, I feel like, what can we do about it? And I looked and there was maybe two options. One was software. These point solutions which would solve a very, very specific thing. They would maybe just do insurance verification, or maybe they would just help with payment posting or just help with patient billing. But it was all fragmented. And then on the other side, I saw billing agencies. I was like, okay, these seem interesting. It would be nice to have an expert come in and do this all day and maybe outsource some of this work to people who are doing it day in, day out. But I realized these billing agencies are just using email and spreadsheets and they're basically running the same way we would. We're just changing our humans for their humans. That didn't feel like it was creating leverage. So I thought, what if there was a way you could meet somewhere in the middle where you could basically be like a billing agency, but build all of your software to automate the workflow of a normal billing agency. And that's really what Daydream is. You can think of it as combining these two worlds. So what we actually did was we built software and we went out and acquired an existing billing agency. And we're basically using AI to revolutionize the billing agency from the inside. So we will do all the normal things a billing agency will do, like insurance verification, claim submission, reconciliation, payment posting, we'll appeal denials, we'll work outstanding claims, we'll submit patient statements to patients, we'll do all of those normal services. But every single service, we are automating and augmenting our human team to be able to do more. So I'll take an example, might be helpful. Let's do the example of insurance verification. Everybody hates it. It takes everybody time. Most Billing agencies struggle because their humans are doing 100% of the work. And once you start to get volume that's human is just spread too thin. What we realized is if we give them a tool that can help them get 90% of the job done, basically have an AI agent go navigate the insurance portal and pull all that data in, the human only has to do 10% of the remaining work and their productivity skyrockets suddenly from only being able to do, let's say 30 breakdowns a day, they're able to do 100 breakdowns that day. And so we kind of take every single, every single part of the RCM process and try to automate as much of it as possible. But one of the challenges with technology is technology can get you very, very far, but sometimes it doesn't get you to the last mile. And that's where our humans step in. And I think that's something that's oftentimes people underrate is like, people are like, oh, AI is going to automate everything. Candidly, I don't believe the technology is fully there yet. I think it will quickly get there, but it's really about figuring out what should be automated and what should have human review. Does that make sense?

That makes sense. So would you say that if I'm in an office, I hire you kind of similar to how I'd hire an agency? Am I logging into a software? How does this relationship work?

That's great. So yeah, most billing agencies, they send you emails and spreadsheets and they're just like, okay, trust us, we're going to handle it. I didn't love that because that's the most. Our cash flow is the most important thing in our business. So with Daydream, we'll basically connect into your practice management software and pull data into our web based platform that can log on to at any time. You can see all of the actions we're taking. So for example, insurance ar recovering outstanding claims. You know, we work with practices that have $800,000 in outstanding claims and at any given moment they can log on. We're pulling all their outstanding claims into Daydream, the website, and basically giving you updates on what's happening with every claim. So we're sending out AI phone calls to call the insurance company. We are having AI agents go check the insurance portal for this data, pull it back and then decide what to do. And all of that data back from Daydream gets written back into your pms. And so, you know, we will connect into your server, we'll Connect into your practice management software. But you and your team are usually just using the Daydream platform. You can create and leave tasks for us. You can see analytics on your practice. You can go and get clean level data. But, you know, having worked on a practice, I know, like my front staff lives in the practice management software. They don't want to be learning all of these new tools. And so we try to make it as simple as possible. Everything we do on Daydream gets written back into your pms. But we've started to notice more and more people like Daydream more, because you can do more, you can customize more, so you can look at analytics, you can look at claims level data. My hope is that we just, you know, we send weekly reports to your email. We have a monthly meeting with your account manager to talk about this stuff. But my hope is that dentists can truly trust it enough to put it on autopilot. You know, when you're driving a Tesla, you're not as worried about driving because suddenly it's you trust, hey, you know what? This Tesla knows what it's doing. I might have to guide it every now and then, but that doesn't mean I have to be on it every single minute of every day, you know,

so, okay, so it's kind of like a hundred percent just turnkey. You take all my. My whole billing process, you start running it yourself.

Yep.

And because you're using AI, are you able to do it more accurately, faster, more efficient? Like, what's. What's the KPI benefit?

Yeah, so it's more accurate because so much of the incorrect work that gets done by billing agency routes is because they're spread too thin. And humans make mistakes. When we post payments, we're doing it programmatically and every single time, you can expect consistent results, which is what RCM definitely lacks. So it's more accurate and more consistent. It's faster. So one human is able to work a massive account and suddenly you're not asking, you're not. You know, the accountability isn't spread across 10 people. It's spread across one or two people. And then we're definitely more efficient. And I think one thing that's underrated is the transparency. You can go on a daydream and actually see what's happening on every claim. And I think that is really, really underrated and all of those things. And one of the nice things is we want to pass. The AI is getting cheaper and cheaper. These models have decreased 10x in cost. We want to pass Those savings on to you because the human labor cost is only going up. I want us to be the first company where we don't make money off of our customers. Our customers make money off of us.

So what are some of the mistakes you see? So you take over the billing totally.

Yep.

And I'm imagining if somebody wants to work with you, it means their billings probably in not the best shape.

Yep.

So what. What's that like, what are you seeing in there?

What's.

What are some of the things that you immediately can. Like, okay, we fix that right away.

Like, what's it look like when you have a messy account? Yeah, that happens a lot. And I think the first thing we do is work on outstanding claims. So a lot of these insurance companies have timely filing requirements, meaning you have to do something before a certain amount of time, otherwise you might not get paid at all, guaranteed. And so the first thing we kind of do is run your outstanding claims report and figure out how much money can we recover, why is it outstanding, and what can we do immediately about it? Because if we miss timely filing, you might not get that money. We don't want that to happen. So the first thing we do is we really focus on outstanding claims. We make sure that claims are on file. And one of the things, in order to figure out if a claim is on file, humans have to call the insurance company. They have to sit on hold for 20 minutes, get the information. Every morning we have 700 AI agents that go and just start doing calls for you. So we get all those claim statuses. But outstanding claims is usually the biggest problem. Okay, we work.

Can I kind of dive? Right. So your AI agents can call the insurance. So. So if I'm in office, I'm no longer making these calls.

You're not making it.

And. And I can follow what's happening one by one. Yep. By the. By the claims. And so your agents are calling the insurance company?

Yes. I don't know if you saw the AI workshop, but I love to show. And again, I'd love to actually play you some of these audio clips because it's pretty cool. And the insurance companies, you know, I think people always don't. They hate these AI phone calls. They do. Right.

But they have that to answer now.

They have to answer. And what's even crazier is we've started noticing the insurance companies outsource their work to remote agencies and offshore.

Well, there's something. I mean, I'm sure insurance companies are doing the best they can. And it was something satisfying about Sending an AI agent to them and having them to do it because you're like, hey, this is what we have to deal with for a long time. Not the best phone service. Right. And so anyway, there's something probably nice about giving them that.

And what I'm hoping this calls for is change where they actually give us API access. That would change the industry. Talk about fixing a broken problem.

Why don't they do that?

Because let's explain that real quick.

Most software companies have, they will give other companies access to their information through what's called API. Basically it's like, hey, you can come in and get, get this information. I mean, they're probably saying obviously that there's security risks and things like that.

But.

But insurance companies don't do that. Right. And so I guess as a technology person, how do you.

What's going on with that? Yeah, I mean, I think it's. They have learned that when they give you more information, you become more powerful and you actually might be able to win against them. Yeah. And they've done the math. They're very smart people and they've done the math and they've realized by preventing that they'd rather lose money on supporting a huge call center and making your life a living. Heck yeah. Then actually giving you access to your information that helps you get paid for your work.

And I do daydream of this event. It's not right. It's kind of doesn't seem like right, does it?

No, it again, like I think dentists have felt the pain and again, like I've watched my mom go through it and you're banging your head against the wall being like, why? I just, I just want to help my patient. This claim is getting denied and I'm going to bending over backward trying to help them understand. And you know, I think insurance companies are probably one of my worst enemies because they just don't make it fair. They do have an important role to play in making care accessible for more Americans. I agree. But they do things like not allowing. For example, dentists have signed non disclosures when they signed a payer contract because they don't want dentists getting together sharing data and information. But do you know who's allowed to do that? The insurance companies. They are allowed to use data and working together against the dentist and they're afraid of the dentist doing the same thing. And I think that's coming from a tech. You know, I love working on open source projects. Software is one of those things where the rising tide lifts all boats. Right. And I think I'm hoping daydream becomes, because we're getting all of this information, we're actually able to start arming the dentists to fight bad. Because the insurance companies are using AI to make your life horrible and deny claims. It's about like time people started fighting back.

Yeah, you're in the lion's den fighting the good fight over here.

I hope so.

Yeah. So, okay, so you're sending agents to make these calls. They have to answer these.

So some payers will reject the call, but a lot of the big payers don't. And the reason is because they outsource to these, you know, offshore teams. And those offshore teams are measured on how many tickets they close or how many phone calls they respond to. And these AI agents, our AI phone calls are significantly faster of getting information. Think about a human trying to get, you know, the rep will ask you, oh, what's the check number? The human will, oh, let me go find it. Our AI is just ready to go. So our calls, the, the AI phone calls are about four minutes shorter than if a human were to do it. So it actually helps that worker on their side.

So their work would be more efficient. Which also kind of doesn't make sense though because they'd be more efficient if they just gave you the data. And, and you know, they need to have any, wouldn't have to answer any calls.

But, and I'm, I'm presuming that eventually they will get smart and either use AI on their side and then it'll just be two AIs talking to each other because they just want to make it slow. And I think this is, the lesson is like if they just gave everyone access to their information and dentists can fight for it. Like I, I think it's just a lot of dentists feel isolated in their little bubble and it's groups like DEO that bring them together. Once they start talking, you start realizing and learning, yeah, we're stronger together than we are apart. And again, maybe it's a little rah rah, go team. But I do think we should, more people should be talking about this.

Yeah.

Okay.

I love this. So AR is the first if on first place.

Yeah, that's the first existence call.

And you're able to clean that up. Do you have success stories?

Yeah, yeah. So great example. It's a two location practice in Colorado. Husband, wife, team, the most wonderful dentist. But their office manager just wasn't submitting claims properly for like three months, four months. And this happens and no fault of our own. She just didn't really understand what RCM was. And so they had almost $800,000 of outstanding claims today, six months later, I'm proud to say that they have almost half of that money. As in, we have recovered hundreds of thousands of dollars. And I think that feels really great, like, because those are dollars that the dentist should be getting paid, aren't in the work.

I mean, for us inside the deo, it's one of the first places we start. It's probably the lowest hanging fruit in the entire office. And you paid for the patient to attract them. They came in, you did the work, you treated them, all this stuff. And to not get paid simply because of process, because you did make the right phone call or key in something correctly is, it's, you know, it doesn't seem like what to do.

And what. When I was working in our practice, I was like, not only are we losing money, we were trying to spend money trying to solve it and it's not working. I was like, this is like, it's like double jeopardy. We're losing money because we're not collecting. We're paying to try to fix it. And what's even worse, no one talks about the emotional damage it does to your front desk. When they're overworked, when they have a frustrating phone call or they're on hold, guess what they're going to do to the patient. They're going to lash out. They're not going to be the same amazing person you hired because you were making them work away. And a lot of people think of billing agencies as outsourcing and replacing staff members. I actually don't think that's usually what we see. What actually happens is by your staff being more freed up to do the more important stuff like making eye contact with the patient, explaining treatment plans, explaining how their insurance works. That's why patients come back to you guys, right? And I think by outsourcing some of this like tedious and menial work that candidly should be automated, that we are automating, your office just runs a little smoother. Your office manager, you know my favorite story, we have a six location multi state group that we work with and the office manager was waking up at 4am every morning before her kids wake up to post payments. Because what she knows as soon as she hits the office, she's not going to be able to do anything related to rcm. How long do you think that office manager is going to be able to last? She's one of the most wonderful People, it's so hard to find good people. Don't burn them out by making them do this stuff, you know, well if

you are, if you can't find good people, this is a great place to look is what are you asking them to do. And again, as a dentist, it's sometimes no fault of your own. This is the structure of a dental office. But it makes a lot of sense why somebody doesn't want to stay on a job like that more than six

months or 12 months.

They're, you know, it's a complete burnout

and it's a thankless job. It feels unseen and you know, like one of the things I love most is so we have humans, right? We have this, this billing team and all of them are, have eight years of experience working in office. Most of them are coming from ex DSOs X group practices. And the arbitrage is this right is we have, you know, customers in let's say California that run a group. It's really to hire an RCM director in California. But you could get amazing talent in Missouri of a great practice manager who might have run an eight location practice that is now willing to work for you guys. And because we're automating more and more of her work, she's able to handle supporting you guys. And when we automate her work. So our billing team asks us this, Shreyas, well you're telling us we're going to automate more and more of our workflow, but what happens to us? I want our billing team to help you guys work on the business rather than in the business. Because all of these people, you know, most of them have worked in group practices, DSOs, they know what it takes to run at such a scale. But if they're just, if like a normal billing agency, they're just on the phone posting payments all day, they're not going to give you that knowledge. And that's what's valuable. I should automate the menial work so they can actually help you work on the business. You know, so just a quick checklist

what some other big areas you see of opportunity that you guys just kind of immediately dive into.

Yeah, denials. So a lot of times denials are happening for very silly reasons like not having all the clinical documentation available at time of submission. That's like a really easy fix that a lot of it is just, hey, this all data lives in your EOBs. But a lot of times those are paper EOBs. So as part of daydream you scan them to us and we automatically digitize them for you. What that allows us to do is capture all of that data that's being lost right at our practice. You have 30 pounds of paper in the back. No one's reading all of that. But with Daydream, once it's digitized, we can do analytics and say, hey, we've noticed an increase in denials for this specific reason, for this specific procedure code. Let's say perio, you guys are getting denied at a much higher rate than everybody else. Let's figure out why. Oh, you guys aren't doing charting. That's an easy coachable moment for your, you know, for the RCM person to relay back to the clinical team. And with that simple fix, your denial rates can go down. That's low hanging fruit. But all that data right now is getting lost in these paper eobs. So again we help you enroll in the digital version of that. But I think that's low hanging fruits that everyone should be looking at because you should. I think people think about collections, but not enough people think about the time. One of the great kickstarts where it's an eight location practice, we serve four of them. We used to get by week by the first month. After years of submitting a claim, they would only collect 45% of their amount via dump that up to 80% which is instead of your cash being away, we're getting it to you sooner, which means they can be more consistent, they can deploy that capital effectively in other parts of the bank. They can grow, you know what I mean? And I, I think yeah, we got denials from happening in the first place because if you can get denied quicker, we know that dollar is better spent in your pocket than it is in theirs.

What are some of the reasons that

people give you the Bitmong side? So he's talking when there's a. I think the biggest one is the change management. Right. I think for your administrative side it changes their workflow and that is scary. I acknowledge it. Like change is like very hard to do in any business. And I think a lot of that comes the really helping them understand what is the value that we are bringing to you. A lot of, you know, team members will say, well you're taking things away from me. But I think a lot of dentists and I always coach them on this is like make sure, you know, if you're taking something away, tell them where they're going. You know what, I'm taking this away from you so you can go do this for us. And when we See that communication happen, we see much better results. So I think the change management is scary. That's a lot of reason why people are hesitant to start with us. And then I think another one is like, I think people are worried that the technology is just not there. And I agree. I don't think the technology is fully there. That's why we always have a human. Right, is if the technology doesn't work, we always have a human. And what I've noticed is the success rate of the technology is only going up. And that is always an encouraging sign. I started playing around with large language models in 2019. I had emailed this guy from this startup called OpenAI. They had launched this thing called GPT2 and it was a bunch of nerds basically. At the time, it was not obvious to anyone that it would scale to this level when you just threw more compute and more resources. But it did and it felt like magic. And watching it changed has made me so confident. That doesn't slow down and I don't think it's going away. And so I think the success rate of the tech is just going to get better and better. And so I'd rather have us already in the practice helping them accommodate to the change. That's going to happen because the change is happening all over the world and it's going to happen faster than a lot of practices can move.

Yeah, you really want to get in now and start to learn that way. As it's changing, it's much easier. Much easier lift. Right. Because you're already kind of in there.

You're already in there, you're adapting rather than just, you know, ripping out and then he's trying to catch up.

Because you're going to have to kind of rip out your current process at some point. This current process that you had to do not somehow utilizing technology is going to be obsolete at some point. So you might as well do it now versus later.

And. And again, like, this is like, it's such an easy sell. Like when we explain, like, hey, we never have gone to anyone. And they're like, I'm pretty happy with how things are. Yeah. I'm like, are you sure you can collect more? Are you sure you can get it faster? Are you sure you could spend. The answers are always yes, but I think it takes a little bit of, like, it takes a little bit of daydreaming and I think dentists. And again, my mom is included. When she started taking a little bit more risk, she started to see the reward and it actually made her life easier because, you know, my mom has missed soccer games. I know dentists are changing their whole life around their practices. It's like, start thinking about yourself for a little bit, too. What mental relief does it take when suddenly you just are not stressed about it anymore?

I love the name Daydream, actually, because many folks probably sit there and say, this doesn't make sense, that it's like this. And I think the moral here is, you're right, it doesn't. And there's technology out now that can, you know, solve this for the most part. So anything else you'd leave anyone watching?

Yeah, I mean, I think the biggest one is just, you know, again, going back to this. Like, I feel like my mom her whole life. And I think dentists, every dentist we work with does this. They put their patients first, their team members second. They put all of the other things. They put so much stress on themselves. It is like, candidly, I don't know how she's done it, because I was doing it for six months and I was like, this is harder than any Stanford class I've ever taken. This is harder than any job I've ever had. I think, again, it's like, it's not just for your team. RCM is one of those things where it's like, that's where everybody's paycheck comes from, not just your team's paycheck, but it affects the patient experience, too. And if you look at all the bad Google reviews, people leave, or bad experiences, you can ask any American, have you ever gotten the dental bill that you don't understand? Absolutely, they have. And the reason is not the dentist. The patient will blame the dentist, but they should be blamed the insurance company. And I think dentists should take a little load off and help fight the insurance companies, because I. I actually think they're the enemy. Not the patient complaining, not the front desk who's just struggling with all of this work. It's those companies. And again, if they're using tech to fight against you, we should be using tech to fight against them.

Like I said in the Lions den, fighting the good fight experience. Appreciate this, and I know a lot of people out there appreciate folks like you coming into the industry and solving some of these problems because they're solutions and you're creating them.

And my mom was our first customer, and I love what I do every day. This is not a company to me. This is my life's work. This is the mission, because I see how it impacted our practice, and I want that in every practice. And I think, you know, to me, like, I grew up fixing the cavitron. I worked the desk. I know how hard your staff is working, and there's a better way. And, like, I candidly, like, I do really want Daydream to be kind of part of something larger in the community where we are actually making someone feel like someone's fighting for the dentist. Because as a dentist, it feels like not many people are beautiful.

Thank you so much.

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