245: How Dental Practices Answered 100% More After-Hours Calls With AI

AI is not here to replace us. AI is here to support us. It's to help with brainstorming tasks, the busy work. You won't be replaced by AI, but you potentially in the future could be replaced by a human who uses AI.

Hi, I'm Emmett Scott and just like you, I've had my ups and downs in the dental industry, but times are changing. The DEO has built a map of how to succeed in one of the most challenging industries to navigate. On this show we talk to dental industry leaders, solve problems and get you the answers you need to face these challenging times and thr. Welcome to DEO's Growth Secrets podcast for dental organizations. Now let's get started.

Hello and welcome to the DEO podcast where we dig into the business behind dentistry, the systems, the strategy and the stories that help practice thrive. I am your host, Kendall Hussain and I am so glad that you are tuning in with us today. It is an honor to bring someone that I've been excited to talk with for A While now, Ms. Laura Nelson, who is the Vice President of AI Training and Development at Mango Voice. And Laura wears many hats. She is the founder of Front Office Rocks. I'm sure many of you have heard that name before. She's the co founder of Sober Life Rocks and the author of four amazing books including her latest called Brush up on AI, which is a hands on guide to using artificial intelligence in real dental practice settings. And so Laura's mission is to help teams grow, communicate better and lead with both technology and hearts. Laura, welcome to the show.

I'm so excited. I've been looking forward to this too. So thank you so much for having me on.

Absolutely. I want to jump right in multitasking trap. We have all been there especially I can totally relate as an administrative team member, office manager, operations manager. So many of our front desk team pride themselves on juggling multi and being a multitasker. Like doing multi multiple things at once. I felt like at one point I was like, it's my superpower. I can do all these things at once. But why is multitasking such a common trap for our front desk teams?

Actually I love that because that was my superpower for a long time. So we come from the same piece of cloth, I guess, or cut a cloth, whatever they say. But so we have to multitask, be able to multitask at the front desk. So I'm not saying like we can only do one thing at a time from beginning to end. Like if I'm interviewing somebody and I ask a what Their strong suit is, and it's I can complete a project with before I move on to the next one. I'm like, well, you're not going to make it in a dental office. So we have to multitask. But we have prided ourselves in the front office to being our superpower of multitasking. And I, most recently, in the last, I don't know, five years, have done a lot of of research and a lot of training in this area of the fact that when we multitask, when we are doing 10 things at once, we are not giving anything 100% of our attention. And so therefore we're kind of, I don't know, half paying attention to the things that we're doing. We're answering the phone, we're filing a claim, we're writing a note down, we're talking to somebody next to us. And we wonder why we have a backdoor problem in our industry. Why patients are leaving, why, you know, they're not showing up for their appointments. Well, if I'm not fully paying attention to a patient who's calling in trying to cancel an appointment or a new patient scheduling an appointment, I'm not giving them the full version of me. So like I said, we can't get away from multitasking in the front desk. You have to learn how to be able to balance a few things. But there are some things that are much more important to focus on. And at any given time, we got to get better at saying, what is the important thing going on in front of me right now and how can I put more attention on this thing? Because this is more valuable than the five other things I have also going on. At the same time, I love how

you said that, you know, when we're multitasking, we're not really able to give one specific area 100%. You're kind of giving it that 75, 55%. And I can only think about like the patient experience or, you know, having a really solid conversation. In the world of like treatment planning, if you're trying to do multiple things or you're trying to answer the phone, that's of kind gotta hurt productivity. And I mean, definitely patient experience. Are there other kind of hidden costs that are in there that maybe sometimes we might not be off the surface?

Yeah, I think that burnout we have turnover issue in our office and in our industry. And so I don't think that we realize when we're running so fast and we don't feel like our own personal humans want to feel like they're accomplishing something, that they're getting something done. And so when we have, you know, five things standing in front of us at once and we're not getting anything fully completed, or we're kind of doing it at a lack level, a lower level than we really think we should be, I mean, think about balancing accounts or working on insurance or. I mean, that's a very detail focused job that we do when we talk about AR and numbers. But if I'm doing that and I'm pledging the toilet and I'm answering the phone and I'm. We're not really giving it our full attention. So I would say burnout is another thing. And then also team culture, you know, we're talking about patient facing stuff, which is the highest priority. Then we're talking about burnout. But then also if I'm having a conversation with you and you're half listening to me and I'm asking you a question and you're, I mean, think about how we train new employees. We're like kind of just sit here and watch us. This is how we do things. We don't fully embrace the importance of training new employees. And then the relationship and the culture in our practice is one where we're just running, running, running, running, and we're really not giving it our complete full attention and effort.

Oh, yeah, absolutely. I remember those days well. And I mean as, as a clinician, as a, I mean a team member, I'm always thinking about like the patient side and I can put myself in the shoes of being of patient. And I've been in offices where the front desk is over task and there are like subtle things that happen that you don't even need to, like, say it. You can feel it. And it's just like that feeling of like, they're not paying attention to me. Like, like I don't. Do I even matter? Did they remember that I'm here right now? Right. So sometimes those pain points, especially with the patient experience, are subtle. And it's not because you didn't say something or do something, it's because you're not paying attention to the, to the patient the way that we need to be.

Well, and even if you think about standing at the front desk of a medical or dental office, a lot of times it's cluttered. We've got our six piles of papers that we know what those papers are. We've got 26 sticky notes. You know, the phone's ringing and we're not answering it because there's stuff going on. So as a patient, when you look at a patient, you're like, I'll verify your insurance and I'll get back to you later. They're looking at you, you said the right thing, but they're looking at you. They can see your non verbal, they can see the 26 sticky notes you have in front of you. They see you ignore the phone call because the phone's ringing and you've got too much going on. They see you put people on hold. So you might have the best intention when you say these things, but even the environment, they can feel that and question, are you really going to call me back? Because I don't, I don't see any signs that say that you have the ability to because you're so overwhelmed.

Yeah, absolutely. And so what are some practical ways that the front office team can reclaim their time during the day? Like even if they're just like, I can get 45 minutes back, I can get an hour back. What are some practical ways that they can do that?

So the very first thing I'm going to say isn't even, it's more of kind of like a woo woo kind of a thing. And it's more of just the awareness of this. So just the, the fact that we're even talking about this, you and I, about how multitasking isn't our superpower and that we, yeah, we have to multitask but also need to really put some attention on things. And when we start to put some awareness in an area where we're like, oh, I never thought about it that way, you can start to see some changes. So that would be the first thing. The second thing I would say is we have the best intention. We walk in the morning, I have my list of things I'm going to do and I'm going to get all these things done. And then at the end of the day you're like, I didn't even get lunch today. Like, what, what happened? So the next thing is, is really starting to be curious about where are you spending your time. And so I suggest doing a time study. Get a piece of paper, write down all day long, every 10, 15 minutes what you're working on, when you're getting interrupted, what you're spending your time on. Because until we can realize where we're spending our time, we can't, we don't know what to do with it. Right. Because a lot of times the practice just runs us, you know, the schedule runs us, then what I suggest is really looking into, okay, what's on your list. And then what can I either automate what can I delegate or what can I eliminate? Because there are so many things we, we, we tend to be perfectionists in the front office. We tend to feel like nobody can do it as good as us. Only I can handle that patient well, only I can handle the schedule. Only I can. And so when that happens, you end up with more tasks on your plate than really should. So when you can outline what are you spending your time on and then go through the list, and maybe not in one day, but over a. A month period or six month period of time, highlighting the things that need to be automated. Because there's amazing software out there to help us automate a lot of this. What can be delegated? Because there are people on your team who might not be as good as you, but can do some of these tasks. And now with AI, which we'll talk about, you can, you can automate and delegate a lot. And then what can we eliminate? Because there's a lot of stuff that we do that when we actually look at it, it's like we just. Because that's the way we've always done it, right? We've always just done it this way. But when you really look at it, you're like, do we really need to do it this way anymore? Maybe there's a better way. Or we can even eliminate it altogether.

Ooh, I love that. Automate, eliminate, delegate. So good. As an administrative team member, there is this internal mindset inside of dental offices that if I'm not busy, I'm not doing enough. If the schedule's not 100% full, we're not productive. Right. You know exactly what I'm talking about. It's almost this, this feeling of like, more, more, more, more, more. Right. And so you talked a little bit about this, but like, it's a mindset shift, right, that kind of starts to shift away from that urgency mindset and really focusing and prioritizing on, like, what are the things that are most important for me, what can I automate, what can I start to delegate? Any tips or TR teams and our doctors even kind of shift that mindset into the world of, like, busy doesn't always mean more.

Yeah, I. You're talking about 17 different topics in there that I love to speak on. So it really does start at the top with the doctors and the leadership. One of the names of one of my books is Step away from the drill. Because dentists are phenomenally known for put more production and more production and more Production and, and we fill the schedule so tight that we're not giving enough attention to the things that are important, like filling in that one, one surface filling, squeeze it in, double book. When I really should sit down with this patient and talk about their $10,000 treatment plan and spend a little bit more time with the patient. So from production in the practice to honestly for the team members, we've built a culture where we're busy, everyone's busy. I remember calling into offices and I'm like, what's the team doing? Well, they're busy. Well, what? Doing what? Being busy. Like we're all busy. But busy doesn't mean effective. And so if we're not all going in the same direction towards our goal, we have a lot of busy offices, but not effective offices. The dental assistants over here, the hygienists over here, everyone's busy. So what we really need to do is we really need to talk about what our goal is. And then every task that we do should have an intention behind it. That I know that this task, what the why is behind this task and how it plays into the goal that we're trying to achieve in the practice. Which means there's a cultural shift that we need to have in the practice. Because if everyone's busy and I know that all these piles of papers on my desk makes me feel like I have job security, then that is the wrong way to go into this. And so we kind of need to change our culture in the practices, which I feel with AI coming and being more prevalent in our practices, that we're going to start becoming more efficient. When we start to automate, delegate and eliminate things, we can become very efficient. But we'll have team members who are going to say, yeah, but what, what do I do then if I'm efficient? And we have never had that in our industry, which is part of the reason I love bringing technology in, is because we actually have the ability to automate, delegate and eliminate. And then what that means is now we have more time for customer service, patient facing things and we have more time to run our systems, we have more time to do case presentations the way we're supposed to, we have more time to do handoffs, we have more time to actually get things done because we're not so busy with the busy work. So it's kind of a top down issue that we have. But when you really start to embrace that as a culture and as a group and as an organization, we can do this. Which also means we get to go to Lunch, we get to go to our kids soccer game at the end of the day, we don't have to work a lot of extra hours. But it is, it is a shift in the way the doctors and the team need to look at productivity versus busyness.

So good. So then how do tools like Mango notes make our daily tasks more efficient?

Yeah, so I. So I've been in the dental industry for 20 plus years and I started playing with AI a couple years ago and I started brush up on AI because I feel that AI, as you can tell, I'm all for technology in the dental office, but I'm also concerned that the teams need to learn how to brace at the doctors. And also that there's a lot of companies coming into our industry that know AI, but they don't know dental. And so I don't want solutions that are just going to add to my busy work or cost me more money. I want solutions that are going to solve problems. And during my evolution of learning AI, I started working with Mango as a sponsor and then now have joined on as their VP of AI Because Mango a great example of how they took AI and quietly kind of just brought it in to our ecosystem. And it solves one little issue in our practice that nobody's even realized was a problem, which is when we talk to our team members about phone calls, when we get off the phone, we say, put your notes in, you put your. Because we need that conversation. When Kendall calls in and asks a question about something or wants to talk about her bill, I should have the notes in there. So the next time she comes in, you come in. We have that record. Well, the issue is when I hang up on a phone call, more than likely I have a patient standing in front of me and the toilet's overflowing. And I. Right. So most of the time we don't put our notes in or we put our notes in in a cryptic way where it's just, I understand what my note is, but somebody else looks at it, doesn't understand. Right. So, so there's. We've always talked about this, but it's one of the things that we just don't do in the practice. Well, Mango in the last six months, eight months, came up with AI notes, which is basically if you're a Mango customer, when you hang up, the notes are summarized and they're automatically put into your pms. So I know as an employee two things. First of all, when I hang up, I don't have to scratch pad all the notes and try to Put them in. It's transcribed and put into the pms. I also can see the sentiment of the note. I can see if the patient was happy or not happy when we finished that call. And then I can hang up and focus on the patient standing in front of me. And we know what happened on that phone call now because up till recently we've known the phones are ringing, but we don't know about the actual conversation. And we now have a summary of what actually happened on every phone call. So there's a great example of AI just solved a problem that, you know, we didn't need to do anything except for turn it on. And now we have full transcription of the calls.

Oh, I love that. I'm first of all secretly giggling over here because I was probably the worst person for shorthanding my notes and I would all of these abbreviations and things and people, what does this even mean? And I'm like, what do you mean? You don't know what I mean? So I absolutely love that. And then I'm mind blown over here because we've all been on that call, that 25, that 35 minute call where you know, somebody's explaining something and like you said, there, you know, there's a problem, there's an issue, they're asking all of the questions, you've said all of the things and now I have to take and remember that conversation and put that into notes and that's like a 15 minute, you know, back end next step that needs to happen. Oh, the Vango notes would have changed my world. Laura, I cannot even tell you, like that is such a gift for our team members because again, you don't have to remember all the nitty gritty and the nuances and things like that. It's just going to pick it up and do it right. For me, that's like, it's one less

sticky note in front of you, right? Like it's one less sticky note that you're like, I'll put those notes in later today.

Right, Absolutely. So that's Mango Notes and then there's also Mango Voice. Right. What's the difference between the two of them and what, what AI features do they have?

Yeah, so Mango Voice is the company we do phones, so we're a VoIP phone company. So voiceover IP. So this is if you're still on a landline, so you're at and T landline or whatever you, the, you need to go to VoIP. It's like kind of being server based versus cloud based. Right. So That's Mango Voice. And we are a phone system through and through and known for our customer service, you know, supporting dental industries, really understanding dental. Then Mango Notes is the AI version of the transcription of the notes, the summary of the notes. And then why I've come on as VP of AI is we now have Margot, who's our AI agent, who answers phones for overflow nights and weekends. And eventually we'll grow into more than that. But one of the things, like I mentioned a minute ago was that there's a lot of AI companies out there, but they don't know dental. And so I've come on with Mango, Mango Voice to be the dental voice for us to say, okay, how do we want AI to help us with the phones? What calls should AI handle? Which one should go to the teams? And so I'm really consulting and coaching on the AI side of things to make sure it's an actual solution for our dental teams.

So good. So good. And so you touched on it a little bit. Because now as we, you know, we keep talking more about AI and you know, me, I'm sitting here and I'm like, I would be all over this. But I can also expect that there's some team members that kind of have some resistance to AI, Right? They fear that perhaps their, you know, quote unquote job is in jeopardy or maybe they don't feel useful. And so I think resistance is natural. How do you. And how does Mango help the teams kind of move past it. It and. And share? Is there any type of education or training or anything that, that. That they receive to really show them how this is going to be helping them, not hurting them?

That's a great question. I appreciate that. I'm all about education. I'm all about bridging the gap. That's why I started front office rocks 20 years ago, because there was a lot of things that the front office team members were told to do but never trained on. So I've actually started a whole program at Mango voice on our YouTube channel, just talking about AI where day, where it's going tomorrow and where it's going to be next month. AI is moving faster than any other technology we've seen. So here's my thought on that, for anybody listening to this is that for those that are afraid that AI is going to replace you, AI is not here to replace us. AI is here to support us. It's to help with brainstorming tasks, the busy work. That being said, AI, you won't be replaced by AI but you Potentially in the future could be replaced by a human who uses AI. So if I have two employees or if I'm hiring and I have two candidates in front of me and this person does it the old school way, this is the way we've always done it, and it takes you two hours to do something versus somebody I can hire over here that uses AI and get it done in 10 minutes, I'm going to have to hire the person who uses AI. So if. If your goal and your thought is I'm not using AI in my practice, it's not coming. The one thing I want to say is AI is already here. It's been here. We've been talking about AI, they computer techie people. I've been talking about AI since the 50s. We. I don't want to say her name, but I could say her name and my phone starts talking to me. I can put in a map, you know, a direction, and I have directions to map. So AI's been around. We're just starting to embrace it in dental. And this isn't like other technologies. Like a lot of the technologies we've talked about in dentistry have taken years to come into our industry where AI is moving faster, it's taking months. So my suggestion is, is start to embrace it a little bit. I just made a video that's going on our YouTube channel about how can you use ChatGPT for free to help you, you know, write a meeting outline, talk to a patient about something. So just start to realize that it's here and you're not going to be replaced because of it, but you do want to start realizing it's not going anywhere and it is going to make your life easier. So if you actually change your mindset around it and start to embrace it, maybe you actually find it's kind of fun and it does allow you to get lunch, which is an oddity in a dental office.

Absolutely. And so let's talk a little bit about the DSO landscape. Right. Because that's evolving as well as AI, and so what deals and things like that are currently happening and where are the big DSOs going with AI and their integration into their organizations?

Yeah. I actually was just at a conference six months ago about the DSOs and AI, and, and I feel that everybody feels we're behind. We're behind everyone else. We're. But when I'm sitting in a room with executives from large DSOs, they're no further ahead than we are, as you know, smaller emerging DEOs or practices or groups. So the landscape Is again, big, small, doesn't matter. AI is here. So the suggestion and the thought around that is to look at, don't look at it as the shiny new toy, the thing that's going to, we need to buy it, we need to invest in it. We need to look at this opportunity to structure your businesses, to systemize the things that you should have to make your office more efficient and look at the places where you're dropping the ball currently. Things like I would say for emerging group practices, one of the biggest things is once you get past three or four locations, the, the, the systems across your practices kind of start to waver a little bit. Your culture doesn't, doesn't transfer across 8, 10, 15 practices. Onboarding employees gets a little lack as we grow. So look at the areas where we're dropping the ball where you, where we want to get better and then lean into technology to help with those issues. Because there are things, I mean, we just the idea of training, I've been doing dental team training for 15, 20 years and to be able to like this, make a checklist of all the things an employee needs to learn, to be able to go find the videos and attach that you like, there's so many things that we can become more efficient. So don't feel like you're behind in AI. Embrace the fact that it's moving very fast and find your sources and resources again. That's why we have mango voice YouTube channel. I'm interviewing all of the industry experts in this area of just like, how are you using AI for marketing? How are you using AI for phones? How are you using AI for, you know, presenting treatment and, and really open, open up your idea to it and then looking for it for ways to help you solve problems in your practice. That was a really long answer to your question, but I'm really just trying to motivate people to be open to it because it's a game changer for sure.

Absolutely. We here at DEO are huge proponents of AI working smarter, not necessarily harder. Right. You think about the time factor to write up an SOP or, you know, taking that over to, you know, an AI platform, popping in your criteria, having that, create that template for you, and then adding in, you know, the extra bells and whistles and bows on top of it and how much that saves time to allow your team members to be more productive and to focus on other things. So, yeah, we love AI and even, you know, as an industry professional, the changes that I've seen over the course of the last two Years. I mean, there's so much more even in the world of, like, RCM and all of the different areas inside of a practice. And so AI really is evolving and changing the practice. I'd love to hear a story perhaps of transformation, if you could share maybe like a before and after story of a practice that, you know, started working with Mango voice, Mango gnome. Like, what. What happened in their practice? Where were they starting from and where did they get to? And what kind of changes were they able to make after implementing and working with Mango?

Yeah. I have two stories that come to mind. And with AI being so new, it's not like I can say a year ago we turned on because it's so new, but just immediate results that I'm seeing or things that just come to my. Come to my mind when you asked me. That is one is, is we had an office who. Everybody loves our Mango notes. The AI notes is just a game changer. Like that, that is like they turn it on and they're like, how did we not have this before? So that part is easy. And everybody sees the benefits of that when the. When the doctors can see what's going on with the phones and the team members. But we turned on Margo, which is our AI agent for a lot of offices in the last few months, and. And I've been tracking the metrics around it, and there's an office that, before we put on that Margot, the AI agent, they were only receiving or when they received their overflow evening and weekend calls, only 25% of the patients were leaving voicemails. And so the doctor was like, turn it on and let me see how this goes. Right. Is it going to sound like a robot? Is it. What is this going to be? In the first month, he didn't even tell the team. They just had nights and weekends being covered. 50% of their patients, their patients didn't even know they had an AI agent. 50% of the patients actually talked to the AI agent and left a voicemail and gave the information they needed without even like, no training. Not so now we're like, imagine if we would have told the team up front, let the patients know we've got this AI service to help. So that was just a huge win for me because I'm like, we just turned something on and they're already getting more messages from patients than before. The other story that I just received a text from or an email from a doctor who has a patient who is threatening a little bit of a problem with the office. A little. I Mean, I don't know if it's a lawsuit, but definitely threatening the team on what was said in a phone call, what was told by the employees. And the doctor said, I have everything in a transcript, and this is going to save me with this patient. And she's like, I want to write an article about this. I want to tell everybody about it. Because so many times patients say, nobody ever told me, or this is what they said. And now we actually have a record. So it's almost like every office should have this because this is conversations where patients can come back and say, he said, she said. And we now have proof of what actually was said on that phone call.

Oh, so good. I'm thinking roi, because that's, you know, the world that we live in as, as a coach and as we move into an entrepreneurial, you know, space. And that's an immediate roi just from, you know, having the Mango Nut notes being implemented inside of my practice. Like, I would imagine, you flip a switch and within a couple days, you got that ROI already happening on the back end. And then, Margo, those are just some great statistics as well, to, you know, have your call answer rate improve in such a short amount of time. And the legality, you know, from your second story there is really, really powerful, I think, as well, because sometimes, exactly like you said, it is the he said, she said. You know, even from a team member, I've been, you know, questioned. I'm like, like.

But.

But no, I said that. Like, I told her that, you know, I. I really did tell her that kind of thing. And. And I didn't say it like that. You know, and she. They say that, you know, we blew up or we got mad or whatever it is, and then you can actually hear that and use that, which I think is so magical because then that builds trust and that builds certainty with your team and, you know, doesn't allow your patience to kind of dictate the way that things are being run or happening inside of your practice.

So, yeah, I would also add to that, too. And that's a good point. You brought up coaching team members now, like, we actually have the ability. And that's actually where I want to go in the future with Mango, with AI, as we want to get to a point where we're actually helping employees be better on the phones and not scripting, but just. Right, because now we can listen to these calls and we can say, you know, hey, you did great, but maybe you could have tried this or tried that. And if you, you know, if you Build a culture of being open and willing to learn and growth mindset. It's a great, a great tool to help us get even better on what I think is the most important piece of technology in the front office, which is our telephone. So I love it.

I love it. Looking ahead three to five years, where do you see AI going?

Oh, I love this question. Who knows, right? But for the dental office, what I think is going to happen is our AI so Mango, we know phones so we're going to be really, we're going to build and develop things really, really good on the phones. Inbound, outbound calls, handling calls. It's going to connect with insurance AI so then when an A pat patient calls in and they want to schedule a new appointment, we'll be able to help schedule the appointment. It's going to connect with the insurance AI that's going to call the insurance. By the time I walk in on Monday, all of the stuff is put into the pms. The PMS is going to have the schedule. When the doctor walks into the operatory, they're going to have, I don't know, an earpiece in their ear where our AI is going to read to the clinical AI. It's going to tell the doctor what needs, you know, what the patient talked about on the phone. It's going to read to the hygiene AI. We're going to know the perio probings, we're going to have a full treatment plan, the like. We're going to have so much efficiency that all of the data entry and the details and the things that we do in front of our computers we can now put to the side and be patient facing to be able to spend the time with our patients and help them with the, I mean AI is not going to be able to help the fearful patient. They're not going to be. The patient doesn't understand their treatment. The patient who's sensitive about money. That's where we'll be able to do more of that stuff because we're not stuck behind a computer doing all the data entry and, and the insurance game that we play now.

Oh, so good. Ms. Laura, before we let you go, what's the one thing you want your listeners to remember or act on after hearing our conversation today?

I would say just be open, be this, it's not going anywhere be open. If you're not playing with AI at this point, start come over to our YouTube channel and start listening to some of the other people that I'm talking to on this subject and just, you know, this is not the way we've always done it anymore. It's all new, but if you're not open to it, it's gonna. It's coming regardless. So be open.

I love it. I want to thank you so much for joining us today. Your time, your wisdom, your passion. Thank you. Thank you. It was an absolute honor to speak with you. For all of our listeners today, thank you for being here as well. If you've got value from today's episode, please do us a favor. Subscribe, leave a review, share it with somebody who works in the dental pract. You can learn more about Mango Voice and all of its AI tools@mangovoice.com and we will see you here at the next episode. And so until then, keep smiling, keep innovating, and keep doing the great work you do.

Thank you for listening to deo's Growth Secrets podcast for dental organizations. Continue the conversation on our Facebook group and meet other dental leaders. Get questions answered and the strategies you need to successfully succeed. Plus, we have some free resources for you right there on the Facebook page. Remember, you're not alone. Let's do this together. Join DEO's Growth Secrets Group on Facebook and until next time, keep smiling.