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IBM replaced 8,000 HR employees with an AI chatbot, claiming 94% of HR work automated and $3.5 billion in productivity gains. Now the company is selling the system to other businesses.
IBM replaced 8,000 HR employees with an AI chatbot, claiming 94% of HR work automated and $3.5 billion in productivity gains. Now the company is selling the system to other businesses.
IBM just cut 8,000 people against one thing. AI. So 8,000 people versus one chatbot. So who does it better? Obviously the chatbot did it better because IBM cut 8,000 people. Yeah. IBM laid off 8,000 HR employees. Not for budget, not for performance. They got replaced by a chatbot. That bot is called Ask HR and it runs on IBM's own AI engine, WatsonxOrchestrate. Okay. 94% of HR work automated. Pay, vacation paperwork, even terminations. $3.5 billion in productivity gains. 40% drop in HR costs. IBM built a system that made these types of layoffs possible. Now they're selling it to everyone else. Packaged, no-code, enterprise-ready. IBM calls it innovation. Let's call it what it is, y'all. One of the first at-scale white-collar replacement experiments, and it worked.
