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In this brief segment from Eric Siu’s YouTube discussion, Speaker A highlights that many agencies struggle with scope creep and overservicing as they scale. Speaker B shares a concrete tactic: when a client requests additional work, the agency initially issues a $0 change order for the first two requests, documenting the free work. On the third request, the agency informs the client that a charge will now apply, using the prior change orders as a paper trail to justify the shift from free to paid work. This approach aims to disarm clients, create evidence of unpaid effort, and curb ongoing scope creep.
