0:37
Eric Siu breaks down AI customer support metrics from real deployments. Finn by Intercom resolves 54% of queries when properly set up, while Salesforce reports 86% resolution and Zepto handles 1.8 million support tickets monthly with AI.
Eric Siu breaks down AI customer support metrics from real deployments. Finn by Intercom resolves 54% of queries when properly set up, while Salesforce reports 86% resolution and Zepto handles 1.8 million support tickets monthly with AI.
We're going to give you some hard numbers on AI customer support. So Ankur Nagpal, who sold Teachable, he tweeted something out. He's just trying to get a sense from people that have gotten good at using AI for customer support. So the CEO of Intercom said Finn by Intercom has 3,900 customers. So that's their customer support agent, I'm guessing. So on average, it resolves 54% of queries sent its way. When properly configured, it increases CSAT. And then I believe Salesforce said it's 86% or something like that. And then this other guy over here tweeted, he says, GigaML, our resolve rate is 81% of tickets. For Zepto, they get 60,000 tickets per day, 1.8 million per month.
