Eric Siu argues AI will boost demand for services across sectors as customer expectations rise. Companies are deploying managed AI agents in Slack to handle support tasks, but these agents need extensive support themselves. Siu suggests outcome-based pricing where clients pay for results rather than usage.
If you're in services right now, I don't care what service you're in, you have the AI augmentation piece. If you're in services, there's going to be more demand for your stuff because to Neil's point, the expectations keep getting higher and higher. We set up these agents, these managed agents. We've noticed that a lot of these calls, Neil, it's more like tech support now. We've realized that a lot of these companies, even though we set these agents up in Slack, that these marketing agents, they need a lot of support. And at a certain point it's just like, whoa, like why don't we just charge them on outcomes? Because It's like you just want these outcomes and then like your team's not going to learn how to use this stuff even though they live inside of Slack. If you're on Twitter right now and you're into AI, maybe you're 6 months behind at Frontier Labs. Now the rest of the world is probably like way behind you. What I kind of landed on talking to my CTO yesterday was like, at the end of the day with this AI stuff right now, maybe the edge is being on the cutting edge.
