Eric Siu discusses whether AI agents will shape the future. A Klarna demo showed 700 agents handling 2.3 million chats faster than humans, generating roughly $40 million in profit. The speakers explore scaling agents to schedule appointments, reschedule, and close customers.
Other startup idea that you've been thinking a little bit about is AI agents.
Have you seen Retail AI? It's basically like a voice LLM. When I did the demo last week, they were setting up like a dental appointment. I would try to, you know, throw it off. It was perfect. Imagine if you can build this at scale, they can take the call with the lead, they can then set up the next call. And then also the lead might say, oh, I need to reschedule, they can handle all the rescheduling. It'll probably get to a point where eventually it can just close the customer too, or help a customer or try to set up phone calls. I think that's going to be a big thing because you saw the, the Klarna report, like they think they're going to add $40 million in profit because they added like 700 new agents, AI agents, and they handled like 2.3 million chats 80 to 90% faster. So how are we not going to go into this world?
