How to Deal with Price Complaints

13 Jan 2024 · 0 min

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This content was created by Eric Siu. This content was uploaded by Eric Siu. This is a YouTube video titled "How to Deal with Price Complaints" (created 2024-01-13) containing an instructional excerpt where a single speaker advises on handling customer price objections by better conveying value: identifying customer goals and metrics, explaining the resources required to meet those metrics, and getting customers to verbally acknowledge that paying is worthwhile. Metadata includes the provided thumbnail URL and content type YOUTUBE.

If people aren't willing to pay and they complain about price, it means value hasn't been conveyed. And so it really is a matter of how well you're able to figure out what their goals are and what the value is of meeting those metrics and then saying, hey, like, okay, you want to hit these metrics? It's going to take resource on our end. But if we can hit these metrics, is it worth it to pay us this? And they'll say yes. Right. And if they say it out of their own mouth, usually they're much more receptive.