Eric Siu breaks down how Flexport's business operations team fixes failing areas by moving fast and pushing for speed at every step. They diagnose problems, fire and rehire when needed, and constantly ask: how come this can't be faster? The strategy is speed itself.
Flexport has this business ops team where they go in and wherever there are things that are on fire or not working as well as they should be, there'll be an elite team that goes in. They spot the issues, they figure out the issues. If they need to fire some people, they'll fire some people. They'll fix the issue, maybe rehire some people, and then they'll move on to the next problem. When that biz ops team comes in, it gets really intense. I'm not saying it's very intense or whatever, but like you are driving a lot of energy there and you're moving things along quickly. Otherwise, it's just going to be like, oh yeah, we'll get it done in 2 weeks. Oh, it's gonna take like 2 weeks to get this done. But then all you need to do in those situations is just, how come this can't be faster? And you just keep asking it, how come this can't be faster?
