In this segment from Eric Siu’s YouTube video, the speaker outlines a practical AI strategy for companies. He asserts that any AI initiative must directly support existing customers or help acquire new ones. The approach starts by identifying successful human‑led workflows and then automating them with AI, rather than inventing flashy, low‑value “Frankenstein” solutions that amount to AI theater. The speaker emphasizes building useful, customer‑focused AI rather than AI for its own sake.
Our mandate when it comes to AI for both of our companies is if someone's using AI to build things, it has to tie into helping our customers or helping us get more customers. And to Neil's point, looking at workflows that are already working, human-led workflows, and then figuring out how to automate that, right? Problem is you start building a bunch of weird Frankenstein stuff that adds no value, and then it becomes that AI theater thing. You told me to do AI. Well, no, I told you to build something useful, right?
