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Eric Siu explains why documentation matters for onboarding, acquisitions, and day-to-day operations. Assign someone to own it, review quarterly, and keep it current. A solid documentation system reduces stress and helps your business scale.
Eric Siu explains why documentation matters for onboarding, acquisitions, and day-to-day operations. Assign someone to own it, review quarterly, and keep it current. A solid documentation system reduces stress and helps your business scale.
World changers, it's not always easy to make the right call in your business. That's why we've created Growth Bites by Growth Everywhere, the show where you can ask our host Eric Siu your most burning questions about making a difference while making a living. Here's Eric Siu.
So piggybacking off yesterday's episode, there's actually a little more to the— there's a bigger picture item to checklisting things, right? At the end of the day, it's about building a culture of documentation because it's really easy when you onboard somebody else, you just tell them to look at very specific documents, you give them access to it, and then you have a repository where you can just refer people to where you have the process documented out. So it sounds really boring, but it's just you get people in the habit of, hey, like you're doing this thing. Like if it's the second time doing it, you should be writing it out. You maybe you write out you know a process for how to write documentation right for your company. There has to be that culture of documentation because the day that when you're acquired, people are going to want to know your exact processes right. You have everything done. You're going to have to do it anyway. You might as well make the life of your company everyone that you hire. And people you have currently that forget about things, you refer them to this. And what you do with this documentation is you review it every quarter or so and make sure you have everything that's up to date because things change quickly, right? A tool that you might have been using a year ago, you are no longer using, right? So you have to be documenting all this stuff out and you have to be constantly monitoring it. Otherwise it's going to get outdated. And when it's outdated and it becomes encumbered, you're not deleting things, you're not keeping it tidy. People are— experience is going to become worse and people are not going to want to use something that's clunky and old, right? So you have to keep it up to date and you have to keep pushing people to document stuff to the point where you feel like you're annoying. One thing I'm really proud of with our documentation is this is really the blueprint that a lot of different companies can use, right? At the end of the day, I mean, when I look at the operations stuff, I look at the financial stuff, the management stuff, it's all stuff that has been compounded from what we've learned and you know, we don't have to go and relearn it. It's all out there, and I can sleep better knowing that we have this stuff documented. So, you know, in the last episode I talked about the importance of checklists, and that's just one part of the bigger picture documentation process that you need to have in order to grow your business. Checklists grow your business, will grow your business. This documentation process will grow your business at the end of the day and will make you be able to sleep lighter. So let me know what you think about this. I think it's really important. I'm glad that it's something that has been pushed by my mentors in the past. So yeah, let me know what you think.
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