Eric Siu breaks down how AI pricing is shifting from monthly per-seat fees to usage-based models. Intercom charges per resolved ticket, Salesforce moved to usage-based pricing, and Zapier bills by task. This trend will reshape how SaaS companies charge customers.
I wanted to talk about the most disruptive AI pricing model so far because we're talking about these AI SDRs and there's actually a couple of AI SDR companies and they're charging differently versus SaaS because like usually with SaaS you would charge on a per-seat basis and you charge monthly for that. Things are changing now where like Intercom, for example, they're a conversational intelligence tool and they now charge you $0.99 per resolved ticket. So they've changed their pricing, I believe. And then Salesforce, I think they're changing to on a usage basis. And so I think we might start to see more of that. And the ones that pioneered this maybe 10, 15 years ago is actually Zapier. Zapier, they charge you based on the number of tasks that you're running. I think we're going to see the models change
