Eric Siu talks to founders running 9-10 figure companies about where AI actually improves margins. A fintech saw clear gains in customer service. But coding tools produce more output without obvious margin wins, since companies just hire more engineers anyway.
This dinner was 9 to 10 figure AI operators. We're talking about, you know, 9, 10 figure companies, like revenue-wise. One of the first questions I asked was, where are you actually seeing margin expansion with AI? Which is a very important question because we all like to talk about stuff we're doing right now. The table struggled to answer this one. One of the guys was very clear for us. This is a multi-billion dollar company. He's like, we're seeing margin expansion clearly in customer service. So customer service, we're seeing that because you look at a Fin, for example, it can handle a lot of these support tickets. And so you're actually saving significantly there. But in other areas, Not as much, right? For coding, you can say, yes, we're getting more output, but what ends up happening is you need to hire more engineers anyway. So it's not like anybody has clear answers.
