This AI agent can help you save clients.

Eric Siu walks through an AI agent that listens to call recordings to spot frustrated clients and flag churn risk. It pulls quotes from transcripts, alerts your team on Slack, and suggests upsells based on what customers say during calls.
Chapters
This AI agent can help you save clients and also expand clients at the same time. So this is known as the churn risk mitigator and the client expansion agent that you can build. You can build this within minutes. There's a handful of tools that you can do this. If you have clients that you're working with on an ongoing basis, churn is the silent killer of businesses. For us, what we do is we have a call recorder that we have that sits in with our, our clients, and we have something that will actually look at all those client transcripts and identify when a client is annoyed. Look for all those frustrated keywords, and then identify the quote that they said and also what the potential churn risk is and what the action that is recommended that we go about taking. Okay, by identifying this and tagging the right people and putting this in the right Slack channels, it's alerting our team to take action. And then also look for expansion opportunities. When clients are talking about, hey, I would really like to try this over here, what will happen is this will actually look at, hey, what's the current deal size you have with this client? How much are they spending a month right now? What are they talking about exactly? Based on what they said over here, we're recommending that we should offer a cross-sell or upsell for this deal amount over here. Again, same, same type of mechanism, you want people on your team that are putting a checkmark next to it showing that they've taken an action. And then if so, you can just follow up with those people later and see if you've actually taken an action. What was the result of that action? Did it save the customer or is it generating more expansion revenue for you? If you want more AI tips like this, just hit follow.










