Salesforce switched from per-seat pricing to usage-based API charges, and one company's bill jumped 83% to $22,000 annually. They cut human seats from ten to two, but deployed twenty AI agents that now hit Salesforce APIs a hundred times more than before.
Salesforce just admitted it. Switching from per seat to usage pricing made customer spend go up 83%, Neil, 83%. So earlier we just talked about how Salesforce is going all in on APIs, CLIs, all these things, right? So Jason Lemkin, the SaaStr or the EchoSign guy, he said they reduced their seats from 10+ to 2 human seats and 1 API seat. And yet we now pay $22,000 a year, 83% up. From $12,000. Why? Our 20+ AI agents use Salesforce 100 times more than we did a year ago. So they're spending less on the seats, but they're spending way more on the API. Yeah.
