Eric Siu describes a call-recording tool that nearly closed a million-dollar annual deal. The buyer's AI team, mostly young interns, built systems to handle RFPs and work that previously required two full-time staff, focusing on replacing processes rather than people.
This call recording tool, they're basically at the 1-yard line from signing a million-dollar contract for the year. That AI team is like a crack team of interns that are maybe like 18, 19 years old or so. They built the solutions to replace a lot of the systems that they're paying for. They even had— this company looks for requests for proposals, so RFPs. These are— they want to bid to win contracts, right? They used to have 2 full-time people, you know, doing those, doing that job, and now AI has replaced that, right? And so they're just looking for efficiencies. I would say they're looking for ways to not so much replace people first and foremost, but more so to replace processes, because everything that you do within AI or, or just business in general, you're paying for a process, you're paying for a workflow. They're looking to make these workflows more efficient. That's what they're trying to do.
