John Deere's connected support technology lets farmers diagnose and fix equipment problems remotely, cutting downtime during harvest. The system speeds up repairs that would normally take days, keeping machines running when time matters most.
We're in harvest now, right in the middle of it. On a tough year like this, with the conditions we've had, you need a really good team behind you. There's always going to be some issue come about on the farm. We've moved across to John Deere and one phone call, things are sorted and on their way.
Agni are a fast uptaker of the John Deere connected support technology suite. They utilise everything from JDLink through to operations centre to manage or fix issues and keep that productivity moving as fast and efficiently as possible. The service advisor remote links the equipment with the technician. He can remotely send software. The operator can then download it and saves the trip out and expense to the customer. He doesn't need the ability to diagnose that machine. Whether it be from our side. Seeing a common fault code that we can process on can optimise your uptime massively.
If you've got a problem, they'll fix it. We were harvesting away and a wheel sensor let go. Local dealer logged in and with remote display access was all resolved in about five minutes. Yeah. A lot of times someone have to come out and then generally go back to town and get the parts that they needed. For a mechanic to rock up with the parts you need was amazing. You feel really supported knowing that these guys can assess a problem before they start pulling things apart, looking for it. It's made farming a lot more efficient, for sure.
