Don Hembree, a heating and air conditioning professional with 35 years of experience, explains why he relies on John Deere equipment and credits SunSouth's responsiveness and maintenance support for keeping his business running smoothly.
Brought there, quick to respond and quick to get things fixed and quick to get things back out to me. And that's very important. I'm Don Hembury with Hembury Heating and Air Conditioning. I've been in the air conditioning business in Mobile for 35 years. Big fan of the John Deere equipment. As you can see, we've got behind me my 6130M that I bought from SunSouth a couple years back. And it's a great piece of equipment. Sunsouth, John Deere, they definitely care about their customers. They do a great job at being there when the customers need help and need support, and whether it's repairing equipment, doing routine maintenance, they just take good care of you. And from a person who's been in a customer service business for 30 plus years, that's rare and hard to find these days. So when you find that, you really appreciate it, from the sales team to the service team, they do a great job and they really care about their customers and they take great care of them. When I've had my big tractor serviced, they come pick it up, do the repair, do the service for me and then deliver it right back out to me. That means a lot from saving me a bunch of time as well. Their steel products that they have are top of the line. From the chainsaws to the weed eaters to the blowers, to pretty much any component that you need for maintenance and yard care, they have it. And they also their repair facility for those products as well. They can take care of keeping you up and running. Especially in the heat of the summer when the grass is growing two inches a day. That's very important. Every piece of equipment that I've ever purchased from SunSouth, they're always really good about bringing the equipment out to you and letting you try it out for a little bit. And that's really a big help in trying to determine and make sure that what you're about to spend a bunch of money on meets your needs. Because I'll see a piece of equipment that I'm interested in, I'll call Caden up my salesman and he'll get it delivered out to me and we'll try it out for a little bit and make sure it's what we need, make sure it does what I trying to do with it. And that really is a big deal. It helps tremendous amount to be able to experience something before you sign on the dotted line. And so far, most everything that he's brought out I purchased because it's always top of the line equipment. For sure. And their service is also top of the line. I give people the same advice I give to my customers. When it comes to buying air conditioning equipment for your home or your business, I say do your research. Research, research, research. You know, study it online, find out what your needs are for the equipment. You know, look at other dealers. But I think what you're going to find is when you come back, SunSouth by far has the best experience from the sales. No pressure sales to service after the sale. They just can't be beat. So that's something that's very important.
