This is a YouTube video titled "Customer Testimonial: Kenny P's Lawn Salon" containing a customer testimonial from Ken Parnell, owner of Kenny P's Lawn Salon. In the video, Ken shares his positive experience with a mower service company, highlighting their excellent customer service and loaner mower program that helped him keep his business running smoothly. The content is a personal narrative focused on service quality and customer satisfaction in the lawn care equipment industry.
He told me that this is what we do for our commercial guys. Anytime you have a problem with your mower, all you gotta do is bring your mower by, drop it off, we'll put another mower on your trailer and you get back to cutting. And for me, service sales. And that was a very big first impression that had me hooked from the beginning. Hi, I'm Ken Parnell, owner and operator of Kenny P's Lawn Salon. We've been in operations now for two years. I am now in charge of 40 plus residential and five commercial yards and lots. We try to make sure that we pride ourselves in getting everybody the $100 cut. No matter if it's a small yard or a big yard, we're going to give everybody the best cut that we can offer. It was a Wednesday morning. I started off by sharpening my blades, making sure everything was ready to go. And before I left the yard, I actually said, I'm going to test it out. I cranked up my mower and, and hit the PTO and shot a blade about 20ft away. In doing so, I thought I could repair it myself. Went underneath my mower, couldn't get it together. Went back to the place where I bought it. And on Wednesdays they closed early. So I had in mind that I was going to buy another mower anyway. Went to a couple of different places and neither one was open. And after talking to my wife and praying, I pulled up to Sun Style. And I gotta tell you the truth, I really felt like I was talking to an angel. There was one gentleman standing outside when I pulled up. I don't know his name. To this day I couldn't tell you who he was. And I told him my story. I said, look, I'm just trying to get ahead of this storm. I really want a mower. I want it right now. I have the money, I am ready to go. He said, well, all my salesmen are gone for the evening. He said, and I'm actually about to leave myself. But he asked me one question. He said, what size is your trailer? And I said, well, it's a 6 by 10. He said, you think it'll hold a 60 inch cut? A 16 inch deck mower? And I said, yeah. He said, hold on one second. And he took off running. And I was standing there just looking around, not knowing what he was going to do. He came back, he had one of his loaner mowers. He said, take yours, park it over there. Take this one, get the cutting and I'll see you tomorrow. And that blew me away. From the beginning of when I started my business, I never wanted to chase after just big name equipment. It was all about the service. There are different places around town that just sell, come in and I bring my equipment. I know I can get it back. And from that very first impression, the end of that week, he said, this is what we do for our commercial guys. Anytime you need a mower, you bring yours in, drop it off, we put another one on your truck and you get back to mowing. We'll work out the details in the middle. And that really impressed me to the point to where I said, well, I'm sold. I look forward to when it's time for me to buy in the second, third or fourth mower. They will be green and yellow, I promise you that. And I'm encouraging everybody. No matter where you start at, if you're just still at the Lund tractor or if you need a big tractor, go by sun south and see those guys, they're ready for you.
