Expert Alerts Animation - John Deere

When you buy John Deere equipment, you expect reliability, rightfully so. Nevertheless, you also know that even on the best products, when you're in the field, the unexpected can happen. When it does, you need a quick resolution. Today, when you as a customer experience a machine failure, you have to pick up the phone and call your dealer. Your dealer has to dispatch a highly trained technician at the next available opportunity for a deep dive diagnostics to identify the root cause and determine the corrective action. After the technician has diagnosed the root cause, in many cases, a trip back to the workshop is required to pick up the necessary parts and tools to fix the issue. This reactive approach is costly and time consuming. Introducing John Deere Connected Support Expert Alert Technology Completely changing your service experience from reactive to proactive. With your consent, machine telematics data is continuously communicated to a central location based on real time advanced data analytics. Imminent component failures can be identified which are going to cause unexpected downtime. Once a trend is identified, tested and proven accurate, a software system monitors incoming machine telematics data, watching for information from machines that match the identified patterns. If so, the responsible dealer is immediately notified of the situation. The entire process is done close to real time. In addition to the notification, the dealer is provided with instructions on how to resolve the issue, eliminating additional downtime for further diagnostics. While you are still driving in the field executing your job, your local John Deere dealer can take instant action and perform further remote diagnostics if required. Perfectly prepared, he will contact you with the latest information about your machine and the proposed course of corrective action. With your approval, the dealer will dispatch a trained technician with the right tools and parts at the time most convenient for you and your operation. John Deere Connected Support Expert Alerts uses data and analytics to take customer support to the next level. Already today, all across Europe, thousands of John Deere machines are fully equipped to leverage proactive support using this functionality.