Expert Alerts: Dealer Execution - John Deere

17 Jul 2018 · 1 min

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This is a YouTube video titled "Expert Alerts: Dealer Execution - John Deere" containing a multi-speaker conversation from July 17, 2018. The dialogue involves technicians and dealers discussing expert alerts related to tractor fuel system sensor issues, coordinating remote diagnostics, parts availability, and repair scheduling. The content focuses on technical support and service execution for John Deere machinery.

Sam.
Hi there, Mike. I just received an expert alert for one of your customers. Tractors send to the fuel system. Could be a sensor or something. I send the details through. Are you happy to give them a call to get resolved?
Okay, no problem.
I'll give them a call now. Yeah, that'd be brilliant. Thank you then. Cheers, Mike. Bye bye.
Hi, it's Mike calling from Farrell. I've just seen an expert alert come through on your 8RT. The problem with the fuel system. We have the pressure sensor in stock that it needs. I could get a man out to you round about lunchtime when your old man stops for a bite to eat.
Yep.
No, I can see you on JD link. That's no problem. He'll be there at lunchtime. Thank you.
Hi, Jerry.
Hi, Rupert.
As you know, you've had an expert alert on your machine.
I did a remote connection at base and it's looking like this sensor is about to fail. So brought it with me and I'll get it fixed for you as soon as I can.
Excellent. I'll go and have a dinner.
Brilliant.
I've not even finished my coffee yet.
Hold on, mate. The advantage of me being a connected tech is that I could actually remotely connect to a machine and gather any information and fault codes before I leave for the job, which will enable me to get any parts that I may need and fix fix the tractor in one hit.