John Deere's FarmSight Services uses remote monitoring to catch equipment problems before they stop your work. Expert alerts flag issues like AdBlue system failures on tractors, letting technicians fix them proactively and keep you in the field.
Hi, I'm a connected support specialist for Farmsite Services. What if I solve a technical issue before it forces you to stop working? Look, I just received an expert alert for a tractor operated by one of our customers. What I can see from the data is is that the AdBlue system is not working properly. Thanks to the expert alert, we still have some time to solve the issue before machine operation is compromised. In a case like this, I call the customer right away to inform him that based on the remote machine monitoring service, we identified an upcoming issue with the AdBlue system. As a dealer, of course, we'll take care of the issue to ensure that machine operation is not compromised. That's why we conduct the repairs when it best suits the customer. In this example, during his lunch break in one and a half hours, in order to not lose any operation time for the machine, we immediately dispatch a service van with the right replacement parts. While the customer had his lunch, our technician did the repair job. Our customer did not lose a second on the job he was performing. Never stop with farm site services from your John Deere dealer.
