John Deere - FarmSight Services - Expert Alerts 8R

Hi, I'm a connected support specialist for Farmsite Services. What if I could solve a technical issue before it forces you to stop working? Look, I just received an expert alert for a tractor operated by one of our customers. What I can see from the data is that the fan drive is not working at full capacity. Thanks to the expert alert, we still have some time to solve the issue before the cooling performance decreases which potentially could cause the engine to overheat. Of course, I inform the customer straight away that with our remote machine monitoring service, we identified an upcoming issue with the engine fan drive. Naturally, we will take care of the repair to ensure that machine operation can continue. Fortunately, this is not a critically urgent problem, so our customer can finish his time sensitive fieldwork for which he will need approximately another one and a half days. We agree to inspect the machine in two days from now after he has finished his work. A real benefit of expert alerts is that customers and we as dealers can plan certain repairs well before a part breaks. This allows customers to proactively plan repairs without having to interrupt their work. In this case, we inspected the tractor and found that a belt needed replacement. That was no problem because thanks to the provided solution, the technician was prepared and brought the belt with him. Our customer is off to the next job. Already he did not lose any time at all. Always keep going with farm site services from your John Deere dealer.