Matt Walker explains why he chose SunSouth John Deere for equipment at his MotoX Compound training facility in Culloden, Georgia. He emphasizes the importance of quality equipment and customer service for maintaining the track.
Hey, guys. I'm Matt Walker from the Moto X Compound training facility right here in Culloden, Georgia. And, you know, we started this facility, or I founded this facility in 2012. We slowly started adding tracks and, you know, helped shaping it to what it is today. It started in February of 2012, so seven years ago. You know, I knew that to build something special, you had to have a lot of land. And, you know, so that's why we bought this 155 acres, and we now have seven motocross tracks and supercross tracks. It's taken. You know, I like to tell people, you know, owning a facility like this is kind of like your favorite cooking, your favorite dish, right? You know, you're constantly adding ingredients and doing this and doing that to make it perfect. And owning and running a successful facility like this is no different, right? So we've constantly tweaked and finagled and, you know, fine tuned to get where we're at today, which is a number one training facility in the nation. Again, we have several racetracks, and it takes our workers, our track crew, six to eight hours of prepping every single day. And that means ripping, that means watering to get the soil good enough for our guys to train on. You know, people come from all over the world to train here at Moto X Compound, and when they come through these gates, they expect perfection, you know, and so what we have to do is deliver perfection. And that means in the gym, that means on the motocross track, that means on the supercross track deserves perfection. And so that goes right back to the track prep. That's why I chose a John Deere tractor, is because I needed perfection. I needed something that I knew when I got in that thing every single day or my guys got in there every single day and they hit that button, it would start up. When we go to plow something, it holds up, you know, and that's why I chose Sunsouth. John Deere is because I needed a company. And again, we work six days a week on prepping this track. Okay? Six to eight hours on average. Every single day goes into prepping this. No different than any farmer. You know, we live here and that's all we do is prep this track. So we need a company that when something does break and again, it's equipment, it's gonna break. I need to have a go to source in order to have parts that can be delivered in a timely manner. I need to have people, I need to have a company that has parts in stock. And so Ultimately, it was a no brainer for me to choose SunSouth is because they met all those qual. I had met Chris through, you know, through going in there and buying, you know, other parts or other things. And then when we decided that we were going to buy a tractor in 2017, I wanted to be as transparent with SunSouth as I was with any other dealership. And once I got into the John Deere and I sat in it and I felt the ergonomics of it, everything for me as an operator, it kind of felt natural.
He started coming in the store building relationship, asking me stuff, chainsaws, weed eaters, stuff like that. One day he called me up, he said, I think I'm in the market for a hundred horsepower cab tractor. He came to the store, I had a tractor there for him, ready to look at, get inside of. He brought one of his trainers and I think he fell in love with it.
One of the greatest things about SunSouth, in my opinion, not only is Chris having good customer service and whatn, but it's also the parts department. You know, Glenn and Charles and those guys behind the desk, they are second to none, you know, and nothing is more frustrating than calling up to a dealership, having to explain what you're looking for, having to explain this, having to explain that, and you just get frustrated by the end of it. You're like, man, just forget it. I'll just buy it online or whatever. You know, that's kind of the feeling as a customer, right? And so when I call up there to SunSouth and I ask to speak to Glenn or I ask to speak to Charles, they know exactly what I'm trying to look for. They either can get it the next day or they have it in stock. And I tell you what, man, that means a lot as a customer, as a paying customer, that right there means more to me than just about anything when you're able to have good transparency amongst your parts department and the customer. So to me, that sets apart SunSouth than any other dealership by far.
